Sophie DeGrappo
Ipswich,MA
Summary
Trustworthy and dedicated Food Service Worker with 3 years of experience serving customers and operating transactions. Detail-oriented team player with strong organizational skills. Dependable with a solid background in food service and related positions. Works effectively within teams on timely, high-quality food preparation to drive patron satisfaction.
Overview
3
3
years of professional experience
Work History
Front Cashier/Casual Kitchen Hand
Relish Caterers/Crane Beach Food Stand
05.2023 - Current
- Trained new cashiers on proper procedures, ensuring consistency in performance standards across team.
- Collaborated with other front-end staff to ensure seamless transitions between shifts and maintain overall efficiency of cashier operations.
- Assisted in maintaining adequate inventory levels at front-end checkouts by restocking supplies as necessary.
- Contributed to welcoming atmosphere by greeting customers warmly upon arrival, fostering positive relationships with new and returning shoppers.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Processed exchanges and returns by processing them in company database.
Product Server
Del's Lemonade
05.2022 - 09.2023
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Food Runner/Table Busser
Ipswich Bay Yacht Club
04.2022 - 09.2022
- Monitored dining room inventory and replenished as necessary.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted with bussing tables and cleaning up spills.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked well in diverse team settings by partnering with others to complete tasks.
Food Runner/Table Busser
The Grove Restaurant
04.2021 - 08.2022
- Ensured timely refilling of beverages and removal of used dishes, enhancing overall dining experience for guests.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Assisted servers in attending to guests'' needs, ensuring smooth service flow during peak hours.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Cashier
Wolf Hill Garden Center
03.2021 - 05.2021
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Ipswich High School
Ipswich, MA06.2024
Skills
- Teamwork orientation
- Following Safety Protocols
- Customer Service
- Reliable and Responsible
- Strong Work Ethic
- Quick Learner
- POS Systems
- Product restocking
- Creative Thinking
- Time Management
Timeline
Front Cashier/Casual Kitchen Hand
Relish Caterers/Crane Beach Food Stand
05.2023 - Current
Product Server
Del's Lemonade
05.2022 - 09.2023
Food Runner/Table Busser
Ipswich Bay Yacht Club
04.2022 - 09.2022
Food Runner/Table Busser
The Grove Restaurant
04.2021 - 08.2022
Cashier
Wolf Hill Garden Center
03.2021 - 05.2021
High School Diploma -
Ipswich High School
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