Sophie Hollowed
Weymouth,MA
Summary
Experienced and versatile professional with a strong background in bartending, hosting, serving, babysitting, and deckhand roles, totaling 7 years of combined working experience. Thrives in fast-paced restaurant environments by delivering exceptional customer service and ensuring the highest standards of food and beverage presentation. Engages in friendly and sociable customer conversations. Demonstrates proficiency in managing food inventory, maintaining cleanliness and organization, and strictly adhering to health and safety regulations. Possesses excellent communication skills, a strong team player mindset, and a deep understanding of food safety practices. Currently pursuing a degree in Environmental Law to expand knowledge and contribute to the field.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Deckhand/Bartender
Boston Harbor City Cruises
06.2023 - Current
- Handled lines and tied up boat with hooks.
- Educated passengers on Whale Watches.
- Drives boat under captain supervision.
- Efficient use of POS system, bank collection and counting.
- Safety, man over-board, fire, engine, and kitchen safety.
- Crafted and served a wide variety of cocktails, beers, wines and snacks to guests in a fast-paced bar environment.
- Maintained cleanliness and organization of the bar area, complying with health and safety regulations.
- Managed food inventory, minimizing waste and optimizing cost efficiency.
- Communicated clearly, concisely and politely with passengers and crew members.
- Assisted with navigation and tasks as look-out.
- Participated in emergency drills, improving overall preparedness for potential hazardous situations.
- Worked 50+ hour weeks.
- Early and Long shifts, 4:30 AM- 11 PM.
Hostess/Server
Nikos Bistro
09.2022 - 08.2023
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere.
- Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service.
- Effectively communicated with the kitchen staff to provide timely delivery of food orders.
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed.
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift.
- Served tables and create friendly bonds with coworkers and regulars.
Hostess
Scarlet Oak Tavern
12.2021 - 12.2022
- Greeted and welcomed guests, providing friendly service and conversation.
- Provided accurate wait time estimates to guests, minimizing customer dissatisfaction.
- Maintained cleanliness and organization of the host stand area at all times.
- Assisted in coordinating special requests or accommodations for guests with specific needs.
- Created close bonds with coworkers and customers.
Babysitter/Nanny/Private Dog Sitter
Jessica Kemenome
08.2017 - Current
- Worked closely with 20 families, for 7+ years.
- Transported, care for, educate, and play with children to promote healthy learning.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Sat for and walked dogs for 13 families.
- Reassured children when upset providing emotional support and stability.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Developed strong relationships with families and children, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Education
Bachelor of Science - Environmental Policy
University Of Vermont
Burlington, VT05-2028
Skills
- Proficiency in Spanish
- Safety awareness
- Cleaning and sanitation
- Maintaining equipment
- Deck equipment operation
- Exceptional customer service
- Cash handling
- POS System
- Hospitality service expertise
- Service prioritization
- Strong multitasking
- Highly reliable
- Team player attitude
Certification
- MA Driver's License
- First Aid Certification
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Deckhand/Bartender
Boston Harbor City Cruises
06.2023 - Current
Hostess/Server
Nikos Bistro
09.2022 - 08.2023
Hostess
Scarlet Oak Tavern
12.2021 - 12.2022
Babysitter/Nanny/Private Dog Sitter
Jessica Kemenome
08.2017 - Current
- MA Driver's License
- First Aid Certification
Bachelor of Science - Environmental Policy
University Of Vermont
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