souad chafik
sale
Profil professionnel
Detail-oriented professional with strong experience in manual labor and equipment operation. Proven ability to improve processes and maintain organized workspaces in fast-paced environments. Adaptable to last-minute changes and thrives under pressure, consistently delivering high-quality results. Committed to safety and ready to contribute effectively to team success.
Vue d'ensemble
2
2
Languages
1
1
Certification
5
5
years of professional experience
Expérience
Order Confirmation Specialist
Order Confirmation Specialist
sale
2023.02 - Current
- Confirmed and validated e-commerce orders from Gulf countries via phone calls.
- Verified customer addresses, quantities, and delivery details accurately.
- Tracked shipments to ensure timely last-mile delivery.
- Monitored order status daily to confirm successful delivery and payment collection.
- Resolved delivery issues and coordinated with couriers to reduce order rejections.
- Maintained high delivery success rates in a fast-paced Cash-on-Delivery (COD) environment.
Sales and Marketing at Orange
Marketing Specialist
sale
2021.03 - Current
Promoted and sold Orange fiber and internet packages.
- Managed customer calls to consistently meet monthly sales targets.
- Improved customer satisfaction by effectively communicating solutions
- Resolved customer complaints to maintain high satisfaction levels.
- Resolved SIM card issues and connectivity problems.
Compétences
- Order processing
- Sales reporting
- E-commerce order processing
- Order tracking
- Customer address verification
- Order management
- Issue resolution
- Customer feedback
Language
Arabic
NATIVE LANGUAGE
English
Basic knowledge
Projets réalisés
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
Informations complémentaires
Language Skills & Availability:
- Languages: Fluent in Arabic, French, and English (written and spoken).
- International Experience: Proven work experience in the Gulf countries, which enhanced my professional and cross-cultural skills.
- Availability: Immediately available to start working.
Certificats
- Accrediting Agency, Field of study: (Degree, Certificate, or Designation)
- Cisco Certified Network Associate (CCNA)
- Certified Nursing Assistant (CNA)
- Association for Project Management (APM)
Chronologie
Order Confirmation Specialist
Order Confirmation Specialist
2023.02 - Current
Sales and Marketing at Orange
Marketing Specialist
2021.03 - Current