Souad Drize
Boston
Summary
Dynamic and detail-oriented professional with experience at Dunkin' Donuts, adept in time management and fostering customer loyalty through prompt issue resolution. Excelled as a Pastry Sous Chef at El-bahdja Pastries, enhancing customer satisfaction by developing custom desserts. Proven team player with a flair for creating attractive dishes and maintaining high hygiene standards.
Overview
8
8
years of professional experience
Work History
Barista
Dunkin' Donuts
10.2024 - Current
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Pastry Sous Chef
El-bahdja Pastries
01.2017 - 06.2024
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Managed inventory effectively, ensuring proper stock levels of ingredients necessary for daily operations and special events.
- Ensured compliance with health regulations by maintaining a clean, organized, and sanitary workspace at all times.
- Developed custom dessert options for clients with dietary restrictions or preferences, resulting in increased customer satisfaction.
Education
High School Diploma -
Nedjadi Mohamed
Sidi Bel Abbes05-1997
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
Timeline
Barista
Dunkin' Donuts
10.2024 - Current
Pastry Sous Chef
El-bahdja Pastries
01.2017 - 06.2024
High School Diploma -
Nedjadi Mohamed
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