Dedicated and seasoned Sales & Customer Service Professional with over seven years of comprehensive experience across multiple projects. Proven track record of success in resolving complex issues, cultivating positive relationships, and driving customer satisfaction.
Hi, I’m
SOUFIANE LAKRIK
Customer Are And Sales Expert.
Rabat
Summary
Overview
6
years of professional experience
4
Languages
Work History
Bell Canada
Customer care agent
08.2023 - Current
Job overview
- Consistently delivered a high level of customer satisfaction by communicating clearly, handling challenges calmly, and promoting Bell’s products and services where appropriate.
- Engaged directly with customers to address inquiries, resolve service issues, and provide tailored solutions.
Accor
Customer Care agent
07.2021 - 05.2023
Job overview
- Answering guests’ inquiries via email, chat and social media providing them with correct information
- Communicating with other departments (data privacy, tech, guest experience, hotel management, etc.)
- Utilizing software, databases and scripts, templates and tools appropriately
- Also had the chance to work as a Quality Analyst for two months in order to help and guide the time under the high volume of requests received at that period of time.
Microsoft
Customer Service agent - Technical support-Xbox
12.2019 - 07.2021
Job overview
- Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of Customer Service
- Provided technical support and troubleshooting for Xbox hardware and software issues.
- Learn, understand, retain and regularly update and demonstrate product/process knowledge.
Disney Plus
Customer Service and Sales agent
07.2019 - 12.2019
Job overview
- Assist customers with questions regarding Disney Plus content, including movie and show availability, release dates, subtitles, etc.
- Provide guidance on subscription options, promotions and account upgrades or cancellations
- Address billing inquiries, process refunds, and manage subscription changes or adjustments as needed.
Education
HEM - Med MétiersTangier
Bachelor degree from logistics and supply chain management
05.2019
University Overview
Skills
Analytical skills
Excellent written and verbal communication skills
Leadership and teamwork
Ability to multitask and prioritize task
Microsoft Excel and Google sheets
Qualifications
Qualifications
- High school diploma or equivalent
- 3 years of experience in logistics and transportation management
- Strong communication and organizational skills
- Proficiency with Microsoft Office and logistics software
- Valid driver's license and clean driving record
Timeline
Customer care agent
Bell Canada
08.2023 - Current
Customer Care agent
Accor
07.2021 - 05.2023
Customer Service agent - Technical support-Xbox
Microsoft
12.2019 - 07.2021
Customer Service and Sales agent
Disney Plus
07.2019 - 12.2019
HEM - Med Métiers
Bachelor degree from logistics and supply chain management