Microsoft
Soukaina ALLAGUI MESRAR
Security Guard
Abu Dhabi
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Safety-conscious security team member with excellent communication skills and eye for detail.Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering tow years of experience in travel agency .
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Security Guard
Hemaya Security Guard
Abu Dhabi
12.2019 - Current
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Identified violators and escorted departing personnel to guard against theft of property.
- Responded quickly to incidents and assessed active situations for security concerns.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
- Monitored employee activities, confirming compliance with security regulations.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Participated in staff meetings, special events and professional development activities.
Travel Agency Manager
Reception
Casablanca
09.2013 - 04.2014
- Worked closely with top executives and assistants to meet compliance with strict business schedules.
- Prepared necessary travel documentation for national and international trips to diverse locations.
- Contributed to development and implementation of travel booking processes, procedures and systems to reduce costs by 99.9%.
- Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
- Managed 500 business accounts with strong focus on achieving high levels of client praises and loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development
- Used [90] strategies to promote exceptional customer service and create positive environment for employees and clients.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Supervised and performed human resource management functions for 1000 subordinates.
- Managed overstocking, restocking and inventory control procedures during +344 shift.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Science - Political Economy
Ibnozaydoun
Morocco 01.2011 - 07.2012
High School Diploma -
Beauty And Medical Dressage
Morocco 02.2016 - 08.2017
Skills
Stationary surveillance
Software
Travel
I want to express the beauty of the United Arab Emirates, in which there are many cultures, customs and traditions, as well as beautiful grounds and tourist places.
Timeline
Security Guard
Hemaya Security Guard
12.2019 - Current
High School Diploma -
Beauty And Medical Dressage
02.2016 - 08.2017
Travel Agency Manager
Reception
09.2013 - 04.2014
Bachelor of Science - Political Economy
Ibnozaydoun
01.2011 - 07.2012
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