Professional, discrete and hardworking Room Service Server offering skills in efficient deliveries, smooth pick-ups and supply restocking. Keeping customers satisfied and sales high with exceptional service.
Overview
6
6
years of professional experience
Work History
Bartender
HOTEL TERANGA
Marrakesh
03.2023 - 03.2024
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
MANAGER
RIAD LE FENG SHUI
Marrakesh
05.2022 - 01.2023
Restaurant Manager
RESTAURANT LUNA
Marrakesh
01.2020 - 04.2022
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Carefully interviewed, selected, trained, and supervised staff.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
Customer Service
CAP ESSAOUIRA
Essaouira
07.2019 - 11.2019
Managed customer service effectiveness by monitoring performance and assessing metrics.
Hotel Waiter
HOTEL SOFITEL
Marrakesh
01.2018 - 02.2019
Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.