Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SOULAIMANE  KOUMIH

SOULAIMANE KOUMIH

Marrakesh,MAR

Summary

Professional, discrete and hardworking Room Service Server offering skills in efficient deliveries, smooth pick-ups and supply restocking. Keeping customers satisfied and sales high with exceptional service.

Overview

6
6
years of professional experience

Work History

Bartender

HOTEL TERANGA
Marrakesh
03.2023 - 03.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

MANAGER

RIAD LE FENG SHUI
Marrakesh
05.2022 - 01.2023

Restaurant Manager

RESTAURANT LUNA
Marrakesh
01.2020 - 04.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant

Customer Service

CAP ESSAOUIRA
Essaouira
07.2019 - 11.2019
  • Managed customer service effectiveness by monitoring performance and assessing metrics.

Hotel Waiter

HOTEL SOFITEL
Marrakesh
01.2018 - 02.2019
  • Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
  • Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
  • Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
  • Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.

Education

Catering Agent Diploma

OFPPT
Marrakesh, Morocco
2016

Baccalaureate Standard

ABDERAHMAN SCHOOL
Marrakesh, Morocco
2013

Skills

  • Strong multitasking
  • Customer Service
  • Engaging personality
  • Hospitality service expertise
  • Highly reliable
  • Passion for customer satisfaction

Languages

Arabic
Native language
English
Proficient
C2
French
Upper intermediate
B2

Timeline

Bartender

HOTEL TERANGA
03.2023 - 03.2024

MANAGER

RIAD LE FENG SHUI
05.2022 - 01.2023

Restaurant Manager

RESTAURANT LUNA
01.2020 - 04.2022

Customer Service

CAP ESSAOUIRA
07.2019 - 11.2019

Hotel Waiter

HOTEL SOFITEL
01.2018 - 02.2019

Catering Agent Diploma

OFPPT

Baccalaureate Standard

ABDERAHMAN SCHOOL
SOULAIMANE KOUMIH