Sovanna Lay
Lynn
Summary
Dynamic sales professional with a proven track record at JCPenney, excelling in customer service and teamwork. Skilled in managing retail operations and optimizing workflow, I effectively enhanced customer satisfaction while maintaining a clean and organized environment. Proficient in money handling and problem-solving, I consistently met and exceeded sales goals.
Overview
3
3
years of professional experience
Work History
Sales Associate
The Children's Place
10.2024 - Current
- Aiding customers in checking out retail items
- Manage the location of clothing items between departments
- Collaborated with other retail staff to ensure all customer needs were met in a timely manner
- Maintained clean and organized sales floor to promote a welcoming environment.
Sales Manager
JCPenney
11.2023 - 08.2025
- Aiding customers in checking out retail items
- Manage the location of clothing items between departments
- Available for the coverage of coworkers
- Collaborated with other retail staff to ensure all customer needs were met on time
- Was doing floor-sets for the new line of clothing
- Packing online orders
Dental Assistant
Dube Nora DDS
04.2022 - 11.2022
- Assisted in various dental procedures, ensuring patient comfort and safety.
- Managed patient records and scheduling, optimizing office workflow.
- Maintained sterilization protocols and equipment cleanliness.
- Billing patient's Insurance
Education
Bachelor of Science - Computer Science
University of Massachusetts, Boston
Boston, MA05-2029
High School Diploma -
Kipp Academy Lynn Collegiate
Lynn, MA06-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Money handling
Timeline
Sales Associate
The Children's Place
10.2024 - Current
Sales Manager
JCPenney
11.2023 - 08.2025
Dental Assistant
Dube Nora DDS
04.2022 - 11.2022
Bachelor of Science - Computer Science
University of Massachusetts, Boston
High School Diploma -
Kipp Academy Lynn Collegiate
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