STACEY MELANSON
Project Analyst
North Andover,MA
Summary
Developed strong analytical and problem-solving skills in fast-paced IT environment, focusing on bridging gap between business needs and technical solutions. Successfully managed multiple projects, utilizing expertise in data analysis and process improvement. Seeking to transition into new field, bringing solid foundation in technical analysis and strategic planning.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Information Technology Business Analyst II
University of Pittsburgh
Pittsburgh, PA
08.2024 - Current
- Responsible for managing and completing multiple tasks to develop plans, documentation, and strategies for implementing new business processes and procedures for the university-wide PERIS™ Solution.
- Develop recommendations for research administration process and procedural changes. Responsible for developing project analysis documentation, including training resources and help tools, and software technical documentation.
- Define, develop, analyze, test and maintain PERIS™ Solution requirements, configurations, and processes that support the current or envisioned research administration strategic initiatives of the Vice Chancellor for Sponsored Programs and Research Operations, Senior Vice Chancellor for Research, or other University areas.
- Responsible for evaluating and testing system configurations and functionality to ensure the that the software platforms and modules are performing in accordance with University processes and procedures and integrates and interfaces with other University applications/systems and external sponsor systems.
- Provide functional system support and training for PERIS™ Solution users by facilitating interactions between PERIS™ Solution modules and users through individual and group trainings and “help desk” functions for gathering data to develop current and future solution and business requirements. Respond to requests for assistance from users with the PERIS™ Solution.
- Provide project management assistance for the Project Manager of the PERIS™ Solution.
- Continuously monitor emerging technologies and anticipate trends to be in a position to make recommendations for senior leadership approval.
- Served as an integral team member on large-scale IT initiatives by contributing valuable insights gleaned from years of industry experience.
Customer Relations Manager
Pine Cone Construction
Newton, MA
01.2023 - 07.2024
- Managed customer relations on ongoing basis to maximize customer
- Retention.
- Analyzed customer feedback to improve products and services,
- Delivered superior customer service to strengthen relationships and
- Enhanced customer satisfaction by addressing and resolving
- Enter and reconcile bank and credit card statements in QuickBooks.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
Senior Projets Analyst
Philips Healthcare
Andover, MA
01.2018 - 12.2023
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Streamlined data collection methods to improve speed and accuracy of analysis.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Facilitated cross-functional meetings to drive consensus on key decisions regarding project objectives and deliverables.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Reduced errors in data entry, instituting rigorous quality control checks.
- Created strategies to develop business recommendations, increasing
KPI metrics by 25% - Resolved conflicts and negotiated
successful solutions with internal and external stakeholders - Develop and manage project schedules, resources, deliverables,
risks and issues throughout the project with input from managers,
business partners and a project team
Project Coordinator
Philips Healthcare
Andover, MA
01.2011 - 12.2017
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
Business Analyst
Philips Healthcare
Andover, MA
01.2006 - 01.2011
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Increased resource efficiency by analyzing detailed business requirements.
- Utilized problem solving skills to resolve complex issues quickly.
Education
Bachelor of Arts - POLITICAL SCIENCE, PHILOSOPHY
University of Rhode Island
Kingston 09.1994 - 12.1999
Skills
- Analytical Skills
- Project Methodology Implementation
- Customer Satisfaction
- Advanced Analytics
- Project Requirements
- User acceptance testing
- Functional specifications
- Gap analysis
- Business intelligence
- Data analysis
Timeline
Information Technology Business Analyst II
University of Pittsburgh
08.2024 - Current
Customer Relations Manager
Pine Cone Construction
01.2023 - 07.2024
Senior Projets Analyst
Philips Healthcare
01.2018 - 12.2023
Project Coordinator
Philips Healthcare
01.2011 - 12.2017
Business Analyst
Philips Healthcare
01.2006 - 01.2011
Bachelor of Arts - POLITICAL SCIENCE, PHILOSOPHY
University of Rhode Island
09.1994 - 12.1999
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