Experienced HR professional specializing in fostering positive workplace culture and enhancing employee engagement by building relationships at all organizational levels. Proven ability to leverage strong business acumen to drive HR outcomes. Proficient in HR technologies such as MS Office, MS Excel, Salesforce, HRIS, UKG, and LMS.
Overview
21
21
years of professional experience
Work History
Human Resources Manager
Eliot Community Human Services
01.2023 - Current
Spearhead employee relations initiatives addressing disciplinary actions, union grievances and performance management to maintain a harmonious workplace
Provide managers and supervisors with labor relations training including progressive discipline and policy adherence using blended learning including LMS.
Conduct thorough investigations write detailed reports on employment claims including MCAD investigations and arbitration participation
Successful project management of MCAD discrimination/sexual harassment trainings resulting in increased awareness and compliance
Recruiting, credentialing and onboarding for high volumes of new hires ensuring a smooth transition
Regional Training and Development Director
Jenny Craig International
01.2015 - 04.2023
Led a team of multi-site managers, providing ongoing training and support with progressive discipline, performance reviews, employee engagement and change management
Facilitated management and development training for all Massachusetts and NH territories for new and existing managers on best practices and regulatory protocols
Developed a DEI training program through LMS that was implemented across the company, enhancing inclusivity
Received company award for 96% employee retention
Ensured understanding of company benefits, open enrollment, payroll approval, workers comp. claims, LOA and company policy adherence
Analyzed employees performance and engagement metrics using KPIs, tracking surveys and feedback to drive continuous improvement and meet fiscal targets
Assistant Regional Director
Jenny Craig International
02.2009 - 12.2014
Managed and achieved revenue and retention associated with defined region.
Established open lines of communication among staff members, fostering teamwork and mutual support towards achieving shared goals.
Conducted regular performance reviews, providing constructive feedback to staff and facilitating professional development opportunities.
Center Manager
Jenny Craig International
09.2004 - 01.2009
Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.