Summary
Overview
Work History
Education
Skills
Educationcertification
Certification
Software
Timeline
AdministrativeAssistant

Stacie Silvia

Somerset

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

20
20
years of professional experience
2
2

Certifications

Work History

Client Account Manager

3M
05.2017 - Current
  • Maintained 20+ client relationships through proactive client communication to ensure satisfaction, quickly address business issues and/or challenges, and provide feedback to improve client gratification
  • Generated over $20.6 million in revenue since 2017 with a high customer retention rate of +95%
  • Defined client requirements and project parameters to effectively manage multiple projects ranging in complexity, scope, and deliverables
  • Manage client expectations with respect to project timelines and deliverables
  • Identify and contribute to process improvement opportunities
  • Contributes to the maintenance and management of standard operating procedures and best practices for all projects
  • Develop and maintain strong customer relationships over the course of projects
  • Proactively manage changes in project scope
  • Responsible for management, oversight, and performance evaluations of direct reports
  • Participate in new client onboarding, workflow reviews and ongoing client relations
  • Aid with new/revised business processes
  • Produce operational reports for business performance and analytics.

Coding Lead / Educator

HCA Parallon
09.2016 - 05.2017
  • Provide monthly inpatient education for 40+ remote coders via WebEx meetings
  • Provide individual coder education as needed
  • Provide educational roundtables when coders need additional clarification on a certain topic (i.e., coding spinal fusions, CABG’s, debridements)
  • Meet with coders one on one to discuss accuracy
  • Perform Quality Audits on Lead Coders and Coder III
  • Compile and create a vast majority of monthly reports, generate coder accuracy and coder error trends
  • Create monthly coding tips and quizzes to provide as additional education for coders
  • Daily use of 3M Encoder, EPIC, Meditech, HPF.

Coding Consultant

nThrive
07.2015 - 09.2016
  • Daily extensive use of 3M Encoder, Quantum, Dolbey Fusion CAC, Cerner and Seimens EDM
  • Accurately assigns ICD-9/ICD-10 codes, PCS procedure codes for 10+ facilities
  • Queries physicians when code assignments are not straightforward, or record documentation is inadequate, ambiguous, or unclear for coding purposes
  • Responsible for compiling data from medical records to document patient condition and treatment according to standardized coding specification
  • Follow hospital coding guidelines and regulatory rules in governing corresponding coding decisions.

Team Leader - Certified Inpatient Coder & Abstract Specialist

Women & Infants Hospital
12.2004 - 07.2015
  • Oversees the day-to-day activities, such as staffing, workflow, work routine, special projects and makes changes as necessary
  • Actively works and understands the DNFB/DNFC process
  • Delegate’s tasks and leads team in DNFB/DNFC activities to comply with organization and leading practice goals
  • Ensures the Coding Department provides timely and accurate administrative and clinical data to ensure optimum reimbursement via random review of coded records
  • Manages Coding Staff, including interviewing, hiring and recommendations
  • Evaluates staff during probationary period to determine if successful completion of probationary period is appropriate
  • Conducts data quality audits on Inpatient and Outpatient admissions in compliance with the Official Coding Guidelines
  • Participates in audits and appeals with the various insurance carriers, including RAC audits
  • Assists in the development of coding and abstracting policies and practice standards and communicates all policy changes as requested
  • Assisted and familiarized physicians with the DRG system and proper documentation techniques to insure optimum reimbursement and compliance for organizations clients
  • Evaluate quality of coding and develop criteria and methods to reduce coding error rates and increase DRG reimbursement
  • Provide coding and documentation advice to the coding unit, clinical and professional staff
  • Provide inpatient, outpatient, observation, and emergency room coding backup during schedules/unscheduled employee absence or when backlog exists
  • Daily extensive use of 3M encoder, Cerner, and CPT finder
  • Queries physicians when code assignments are not straightforward, or record documentation is inadequate, ambiguous or unclear for coding purposes
  • Serves as a liaison with billing office, physicians, IT, and hospital personnel to resolve coding/billing issues
  • Responsible for compiling data from medical records to document patient condition and treatment according to standardized coding specification
  • Attended seminars for updates on ICD-9-CM and completing DRG assurance clinical documentation program
  • Follow hospital coding guidelines and regulatory rules in governing corresponding coding decisions
  • Implemented chart tracking/chart deficiency computer system
  • Maintains knowledge of medical record functions in addition to expert coding knowledge
  • Embraces technological solutions to work processes and practices
  • Participates on Hospital Committees.

Education

Associate of Science -

Kaplan University
Davenport, IA

Skills

  • Data-driven decision-making
  • Technical understanding
  • Upselling strategies
  • CRM software proficiency

Educationcertification

  • Associate of Applied Science in Health Information Technology, Kaplan University, 2016
  • Registered Heath Information Technician, American Health Information Management Association (AHIMA), 2016
  • AHIMA Approved ICD-10 CM/PCS Trainer, American Health Information Association (AHIMA), 2014
  • Certified Coding Specialist, American Health Information Management Association (AHIMA), 2012
  • Health Claims Specialist, Salter School, Fall River, MA, 2004

Certification

RHIT

CCS

Software

Epic

Meditech

CAC/NLP

Microsoft Office

Timeline

Client Account Manager

3M
05.2017 - Current

Coding Lead / Educator

HCA Parallon
09.2016 - 05.2017

Coding Consultant

nThrive
07.2015 - 09.2016

Team Leader - Certified Inpatient Coder & Abstract Specialist

Women & Infants Hospital
12.2004 - 07.2015

Associate of Science -

Kaplan University

Similar Profiles

CREATE PROFILE
Stacie Silvia