Stairon Acosta
Worcester
Summary
Highly motivated and bilingual candidate with a strong educational background and proven success in providing exceptional customer service. Skilled in effectively communicating and cross-selling financial products to meet the needs of members. Consistently achieving sales goals and fluent in Spanish. Confident in contributing to team success.
Overview
3
3
years of professional experience
Work History
Security Front Desk
New England Security
05.2024 - Current
- Data Entry
- Monitoring property entrances
- Authorizing entry of people
- Assisting people in need
- Submitting reports of daily surveillance activity
- Safety software knowledge
Member Service Representative
Digital Federal Credit Union
10.2022 - 03.2024
- Effectively communicate DCU products and services to prospective and existing members, leading to successful new memberships and increased account openings
- Identify and address the financial needs of members, cross-selling relevant products to enhance their financial well-being
- Build strong business relationships with members to identify sales opportunities and achieve sales goals
- Originate mortgage loans to assist members in achieving their homeownership goals
- Conduct regular audits of new membership applications, new account applications, and loan files to ensure compliance with established procedures
- Process consumer loan requests and perform teller transactions to meet sales targets
- Perform all member service representative and teller duties, demonstrating flexibility and adaptability
- Consistently achieve 100% of sales goals on a monthly basis
- Undergoing training with the Team Leader to progress toward a leadership role
- Assist with branch opening and closing procedures as required
- Lead sales promotions to drive overall sales goals individually and as a team on a monthly basis.
Front Desk Receptionist
Robert Half
03.2022 - 11.2022
- Skilled at maintaining the reception area.
- Greeting guests.
- Answering multi-line phone systems.
- Maintaining office equipment.
- Microsoft Word and Outlook.
Education
General Education Development (GED) -
Ramon Emilio Jimenez School
Dominican Republic01.2012
Skills
- Bilingual
- Leadership
- Microsoft word
- Time management
- Computer literacy
- Communication skills
- Customer service
- Microsoft excel
- Documentation review
Timeline
Security Front Desk
New England Security
05.2024 - Current
Member Service Representative
Digital Federal Credit Union
10.2022 - 03.2024
Front Desk Receptionist
Robert Half
03.2022 - 11.2022
General Education Development (GED) -
Ramon Emilio Jimenez School
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