Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steeve Jeanfrancois

Norwood

Summary

Medical Receptionist with 3 years of experience managing front desk operations in medical specialty practices. Proficient in EHR software and scheduling system such as EPIC. Bilingual in Fluent & Haitian/Creole Great communicator Excellent computer skills Ability to work in a team Trauma & De-escalation trained Relationship management.

Overview

7
7
years of professional experience

Work History

Migrant Case-Manager

LCG
Sharon, MA
06.2024 - Current
  • Work with migrants, who are residing in shelter care, to remove barriers to housing, employment and ensuring that they are connected to the means of ongoing support for self and family
  • Assist residents with the ease of the transition to the US
  • Empower residents, and place them on the path to self-sufficiency
  • Contact area service providers through email, phone inquiries, and person-to-person meetings to provide them with program information and to inquire about available services
  • Assist in conducting intakes and completing needs assessments
  • Take clients to visit potential apartments and assist with the explanation of Homebase
  • Provide ongoing cultural orientation to newly arriving families as part of the adjustment process, with an emphasis on educating them on any benefits and programs they may qualify for in areas such as housing, education, employment, medical care
  • Assist in guiding and acting as client advocate in locating mental health and medical resources, including vaccination within the required deadline
  • Complete documentation of all meetings with clients on the ETO system
  • Work as part of the program team, and participate in staff meetings, and in-service training

Medical Receptionist

CareWell Urgent Care
Lexington, MA
10.2021 - 06.2024
  • Manage patient scheduling using advanced electronic health record (EHR) systems.
  • Serves patients by greeting them, answering routine questions, scheduling appointments, and maintaining records and accounts.
  • Uses practice management software (PMS), patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records.
  • Welcomes patients and visitors in person or on the telephone and takes detailed messages as needed.
  • Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Assists patients in filling out insurance forms and other patient records.

Youth Leader

Boston Police Department: Leadership Academy
Boston, MA
02.2018 - 06.2021
  • Participated in Restorative Justice Training
  • Trauma Response and De-escalation training and techniques
  • Physical and mental endurance

Education

Salem State University
Salem, MA
01.2025

High School Diploma -

Bellingham High School
Bellingham, MA
06.2019

Skills

  • Problem-solving
  • Telephone skills
  • Customer service
  • Time management
  • Organization
  • Attention to detail
  • Scheduling
  • Computer skills and word processing
  • Case management
  • Time management
  • Case documentation
  • Active listening
  • Organization and multitasking
  • Documentation and reporting
  • Records management
  • Patient support
  • Medical records management
  • Patient needs assessment

Timeline

Migrant Case-Manager

LCG
06.2024 - Current

Medical Receptionist

CareWell Urgent Care
10.2021 - 06.2024

Youth Leader

Boston Police Department: Leadership Academy
02.2018 - 06.2021

Salem State University

High School Diploma -

Bellingham High School

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Steeve Jeanfrancois