Steeven R. Jolicoeur
Woburn
Summary
High-performing Information Technology graduate (Magna Cum Laude) and U.S. Army National Guard Specialist with a unique blend of technical acumen and operational leadership. Proficient in systems administration, SQL database management, and IT project coordination. Proven track record of maintaining high-value technical equipment and leading teams in high-pressure environments. Currently pursuing a Master of Science in Project Management to further specialize in bridging the gap between technical engineering and business strategy. Seeking a role in IT Support, Systems Analysis, or Project Coordination.
Overview
7
7
years of professional experience
Work History
Specialist (E-4) - Technical Operations & Maintenance (MOS 91J)
United States Army National Guard
01.2024 - Current
- Technical Troubleshooting: Diagnose complex mechanical and system-level faults on specialized chemical and quartermaster equipment, utilizing schematics and technical manuals.
- Operational Readiness: Maintain 100% accountability of high-value government assets and sensitive equipment through rigorous inventory tracking and database logging.
- SOP Compliance: Strictly adhere to safety protocols and Standard Operating Procedures (SOPs) in high-stress, time-sensitive environments.
- Leadership: Mentor junior personnel on maintenance procedures and discipline, fostering a culture of safety and precision.
Academic Technology & DSP Coach
University of Massachusetts Boston
Boston
06.2024 - 05.2025
- User Support: Acted as the primary point of contact for students navigating university digital platforms (LMS, registration systems), resolving login and usability issues.
- Data Compliance: Managed sensitive student records in compliance with FERPA laws, ensuring data privacy and security.
- Training & Communication: Facilitated workshops and one-on-one sessions to help students utilize academic software effectively, improving digital literacy.
Server & Customer Relations Specialist
The Cheesecake Factory / Applebee's Bar & Grill
Woburn/Burlington
06.2019 - 11.2023
- Client Relations: Managed guest experiences in high-volume, fast-paced environments, ensuring high satisfaction scores.
- Problem Solving: Resolved customer escalations and conflicts with diplomacy and speed, a skill directly transferable to IT Help Desk environments.
- Multi-tasking: Balanced simultaneous requests from multiple tables while interacting with Point of Sale (POS) systems accurately.
Education
Master of Science - Project Management
Northeastern University
Boston, MA 03.2026 - 03.2026
Bachelor of Science - Information Technology, Business Management
University of Massachusetts Boston
Boston, MASkills
- Windows 10/11
- MacOS
- Linux (Ubuntu/RedHat)
- Active Directory Basics
- TCP/IP
- DNS
- DHCP
- LAN/WAN Setup
- Hardware Configuration
- Troubleshooting
- SQL (MySQL/PostgreSQL)
- Python (Automation scripts)
- Bash
- HTML/CSS
- Agile/Scrum Methodologies
- MS Project
- Jira
- SDLC
- Workflow Analysis
- Microsoft Office 365 (Advanced Excel/Pivot Tables)
- SharePoint
- ServiceNow
Languages
English, Haitian Creole, French, Spanish
Projects
- IT Infrastructure Design Capstone, UMass Boston, Designed a comprehensive network infrastructure proposal for a theoretical mid-sized business, including server allocation, subnetting, and security protocols., Configured virtual machines using Linux to simulate server environments and tested connectivity protocols., Created detailed documentation and topology diagrams using Visio to present to faculty stakeholders.
- Relational Database Management Project, UMass Boston, Developed a normalized relational database for inventory management using SQL., Wrote complex queries to extract data trends, mimicking business intelligence reporting., Collaborated with a team of 3 to integrate the database with a basic front-end interface, ensuring data integrity and user accessibility.
- Business Process Improvement Analysis, Analyzed operational bottlenecks for a case-study corporation and proposed a technology-driven solution., Utilized SWOT analysis and cost-benefit forecasting to justify a 15% budget increase for IT upgrades.
Leadership Affiliations
- President, UMass Gaming Club, Organized and managed large-scale LAN events and tournaments, overseeing network setup, hardware logistics, and conflict resolution for 50+ members., Managed club budget and coordinated with university administration for resource allocation.
- Participant, Facebook (Meta) Hackathon, Collaborated in a cross-functional team to conceptualize and pitch a software solution under strict time constraints.
- Member: National Society of Leadership & Success (NSLS), ACE Mentor Program., Dean's List (Consistent), Wizard Scholarship Award
Timeline
Master of Science - Project Management
Northeastern University
03.2026 - 03.2026
Academic Technology & DSP Coach
University of Massachusetts Boston
06.2024 - 05.2025
Specialist (E-4) - Technical Operations & Maintenance (MOS 91J)
United States Army National Guard
01.2024 - Current
Server & Customer Relations Specialist
The Cheesecake Factory / Applebee's Bar & Grill
06.2019 - 11.2023
Bachelor of Science - Information Technology, Business Management
University of Massachusetts Boston