Stefano Hernandez
Medway
Summary
Library professional with experience in cataloging, circulation, and customer service. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Reliable in organizing resources, assisting patrons, and maintaining library systems. Skillful in using library management software, research databases, and providing educational support.
Overview
1
1
Certification
Work History
Florist
Whole Foods
- Provided customers with care directions for flowers, including ideal temperature and how often water should be changed.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
- Answer product questions with up-to-date knowledge of sales and store promotions.
Barista
Starbucks
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Elevated customer loyalty by using strong communication skills and understanding abilities to resolve customer problems.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Regular and consistent attendance and punctuality.
- Complied with standards for merchandising, stocking and storing product.
- Maintained and operated espresso machines, blenders and other equipment.
Marketing Specialist
New England Music Lessons
- Advised the owner on advertisement designs that were used for marketing campaigns on Meta and Google.
- This included aiding in video editing for online video advertising.
- Provided logo ideas, slogans, and reworded promotions.
- Assisted in messaging clients and customers.
- Promotional and advertising counseling was used to reach tens of thousands of customers all around Southern New England.
Editor and Journalist
The Gatepost
Framingham, MA
- Arranged formal interviews from public figures such as voice actors, illustrators and authors in regards to their work, future projects and delays and cancellations in current ongoing jobs.
- Learned the essentials of traditional news reporting such as answering the who, what, where, why and how, understanding the inverted pyramid structure, how to form a proper lead, how to organize a nut graph, writing in the past tense and how to properly attribute.
- Able to obtain information from different, credible sources and from those being interviewed while avoiding derailment of conversation and focus on the topic at hand.
- Understands the importance of confidentiality when interviewing those who fear the information being shared may put them at risk of harm.
- Knows how to work with traditional forms of print or online formats of news sources within the internet such as blogs and other news outlets.
- Able to discuss with a newsroom in order to know the best places to obtain information and able to communicate with others in regards to possible interesting subjects worth researching.
Library Assistant
Newton Free Library
Newton, MA
12.2025 - Current
- Assisted patrons in locating materials and utilizing library resources.
- Managed circulation desk operations, ensuring efficient check-in and check-out processes.
- Organized and maintained library collections for optimal accessibility and user experience.
- Supported programming efforts by preparing materials for events and activities.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
Education
Bachelor of English in Literature - Minor in Communications in Liberal Arts
Framingham State University
Framingham, MA05.2024
Skills
- Project Management
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Supervision
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
Certification
- Dean’s List for Framingham State University from 2019 - 2023
- Nominee for the National Society of Leadership
- Best Line Delivery and Comedic Timing with the Hilltop Community Center
- Graduated with Cum Laude honors and accepted into the Academic Honor Society
LANGUAGES
English (Fluent)
Spanish (Fluent)
Japanese (Basics)
Italian (Basics)
Timeline
Library Assistant
Newton Free Library
12.2025 - Current
Florist
Whole Foods
Barista
Starbucks
Marketing Specialist
New England Music Lessons
Editor and Journalist
The Gatepost
Bachelor of English in Literature - Minor in Communications in Liberal Arts
Framingham State University