Stephan Dumeus

🏢 Front Desk & Guest Services 📦 Resident Support 💼 Administrative & Recordkeeping 🎟️ Lifestyle & Concierge Services 🚨 Security & Safety

• Greet and welcome residents and visitors with professionalism and courtesy
• Answer phone calls, emails, and in-person inquiries promptly
• Maintain the lobby’s cleanliness and professional appearance
• Monitor access to the building to ensure security
• Receive, log, and distribute mail and packages to residents
• Arrange deliveries and coordinate with vendors, cleaners, or maintenance staff
• Handle resident requests such as reservations, service calls, and information inquiries
• Maintain up-to-date knowledge of building policies and procedures
• Keep records of deliveries, visitors, and incidents in the concierge log
• Manage keys and fobs for residents, contractors, and staff
• Prepare daily shift reports and communicate relevant updates to management
• Assist residents with booking transportation (taxis, rideshares, shuttles, etc.)
• Make restaurant, event, or service reservations as requested
• Provide local area information about amenities, attractions, or emergency services
• Monitor security cameras and alarm systems
• Report maintenance or safety issues promptly
• Coordinate emergency response when needed

•Being Visible and Engaging– greet customers and be highly visible in the

specified areas, most commonly stations entrances and exits to maximize

engagement with riders. Speak up and proactively offer assistance to those

persons who appear to need assistance assist persons with disabilities Taking

Ownership in Assigned Stations take complete ownership of all aspects of

the station happenings during the shift.Note any newly found maintenance

abnormalities Pick up isolated pieces of litter in the station with a grabber

and bag Identify any unacceptable behaviors or abnormalities and address or

report as appropriate.Disorderly conduct- Homeless persons sleeping in the

stations or Persons acting erratically- Any situation deemed to be unsafe to

individuals, other riders or the

• normal operations of the trains- Respond to emergency situations following

outlined protocol- Activity Reporting–all activities will be reported through

usage of a smart device on station IPad Making a pass of the platform every

30 to 50 minutes

• Acting Supervisor Role Going Around all the stations I'm scheduled and

assigned too, to make sure ambassadors are performing their duties assigned

and do an assessment on them base on proper uniform and work performances Assist with any issue's

ambassadors need a supervisor presence forAnything ambassadors request

that is needed in their stations if we have it Ihave to pick it up and bring it to

them for their stations

• Updated customer accounts with add-on room charges, minibar use and roomservice bills. Reviewed daily financial statements and completed end-of-daypaperwork in Software with 100% accuracy. Looked over pending check-ins andpayment processes to complete closing procedures. Completed night audit forguest ledgers to close bank and cash registers, reconciling issues quickly andmarking discrepancies.✔ Accurate Financial Reporting – Balance daily transactions and ensure all records are precise.✔ Manager on Duty (11 PM - 7 AM) – Handle guest requests and unexpected challenges with confidence.✔ Guest Service Excellence – Greet late arrivals, assist guests with inquiries, and maintain a hospitable atmosphere.✔ Seamless Communication – Relay important information to the morning team for a smooth transition.✔ Problem-Solving Pro – Handle any overnight issues efficiently, ensuring guest satisfaction.✅ Detail-Oriented Mindset – Numbers matter! You have a knack for balancing reports and ensuring accuracy.✅ People-First Attitude – You enjoy engaging with guests and making their stay memorable.✅ Tech-Savvy Skills – Experience with Microsoft Excel and hotel systems is a plus!✅ Strong Communication – Bilingual is a plus, but great English communication is essential.✅ Mathematical Confidence – Understanding profit/loss concepts, percentages, and variances.

• Supervised daily food service operations and staff activities.
• Trained and mentored team members on food safety protocols.
• Coordinated inventory management and ensured stock availability.Oversaw the preparation and service of high quality meals in a large fast paceenvironment for XXX customers on a daily basis.• Administered weekly food budget and estimated food requirements to submitweekly supply orders.• Provide on-going coaching and performance feedback to six kitchenemployees.• Maintain a safe work environment by enforcing all safety standards.• Prepare work schedules and evaluate work

• Supervised security staff to ensure adherence to policies and procedures.
• Developed and implemented security protocols for various client sites.
• Conducted regular inspections to identify potential security risks or breaches.
• Managed Securityl staff to ensure guests and clients

• Managed hotel staff to ensure guests received exceptional service.• Resolve and respond efficiently and effectively to all guest inquiries, requestsand concerns.• First point of contact for all guests arriving at the hotel.• Recommended local area attractions to guests.• Successfully train new staff on hotel standards to ensure smooth front officeoperation.• Coach and empower team members to make sound decisions whenresponding to customer needs.• Ensure accuracy of multi-occupancy group rooming lists, billing, amenities,and arrival experience.• Support Front Office Manager with administrative tasks.• Managed and assigned team members schedule and tasks.• Coached and counselled employees to ensure adherences to hotel policies,standards and procedures.• Recruited, managed, trained and developed the front office/desk team.• Coordinate monthly staff meetings including agenda items to address staff andhotel needs