Stephania Flores-Espaillat

• Provide senior level administrative oversight and business management support for Northeast Market practice management-related issues impacting the service line, including imaging strategy, contractual relationships, new service feasibility, response to Request for Proposals and new site start-ups, strategic partnerships, and staffing analyses
• Manage all day-to-day operations including the delivery of care, human resource management, capital and operational budgeting, equipment oversight, financial management, and performance improvement activities.
• Resolve broad management/administrative issues such as planning for future programs and services, procedure coding and revenue capture, cost monitoring and control, patient scheduling, patient and staff safety, workflows, operational monitoring, regulatory compliance, public relations and the overall timeliness and quality of services provided to customers in across the service line.
• Review internal and external business operations, market conditions, health plan activity and reimbursement models, information transfer, and other key operational indicators
• Developed and implemented a physician staffing model and compensation plan to drive operational and financial performance of the practice.
• Collaborates with other members of leadership to ensure the effective integration of strategic objectives, performance management, quality and improvement and technological performance

• Managed daily operations of Emergency and Radiology Departments within Steward's 9 hospitals in MA
• Collaborated with VP of Business Operations and VP of Radiology on strategic performance improvement projects through data analysis and dashboard management, finance and reporting, contracting, and long-term planning
• Oversaw physician contract management lifecycle for emergency and radiology practices; assisted with contract audits, compliance reviews, and physician re-negotiations across system
• Developed and maintained a global enterprise provider schedule utilizing scheduling management systems to streamline operations and maximize resource utilization
• Successfully reduced outstanding and denied radiology insurance claims from $1.2M to <$10k through education and physician documentation efficiencies
• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices for Radiology service line
• Managed provider (re)credentialing, onboarding, and department-specific training.
• Payroll Management for >200 physicians and mid-level practitioners

• Provided administrative support to the Chief of Radiology
• Physician scheduling and payroll management for >30 radiologist
• Assisted in onboarding new employees, transfers, terminations, changes in job classifications and contract execution.
• Developed and implemented new administrative procedures to streamline revenue/reimbursement, quality assurance, and physician scheduling/contracts, compensation & benefits.
• Assisted with the implementation of AI- powered radiology software solution to increase productivity across Steward's MA Enterprise of 60 radiologists
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.

• Oversaw Nursing Staff Office while providing administrative support to the Associate Chief Nursing Officer
• Managed daily operations of five inpatient nursing units ensuring adequate staffing levels, bed management, and discharge planning.
• Enhanced operational efficiency by regularly updating electronic systems used for tracking admissions, discharges, transfers, and other pertinent data points related to inpatient care coordination.
• Payroll and contract management of >200 inpatient nursing personnel
• Data reporting and analysis-Press Ganey, HCAHPS, Quality Indicators, Joint Commission Core Measures , and DPH nurse-to-patient ratio
• Report and monitored inpatient quality idicatiors to assess and improve safety performance including CAUTI, CLASBI, HAP/VAP, and wounds
• Implemented & developed Kronos ICU acuity tool
• Member of Joint Commission Steering Committee, Policy Steering Committee, and Patient Care Operations Council

• Radiology Practice management overseeing all business aspects of a private practice including financials, human resources, information technology, compliance, marketing and operations.
• Assisted in budget preparation for streamlined financial planning and forecasting.
• Coordinated capital purchases by negotiating contracts with vendors, arranging deliveries, and evaluating product quality/vendor performance
• Implemented project management techniques to increase productivity, identify cost-saving opportunities, and ensure financial accountability across the department.
• Facilitated timely billing processes by working closely with insurance companies, patients, and internal departments for accurate coding and reimbursement submission.
• Coordinated technology upgrades within the radiology department, including equipment and software updates, to improve overall operational efficiency and patient experience while providing PACS/RIS training & support.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for 20 Patient Service Representatives
• Enhanced staff productivity by developing and implementing comprehensive training programs for new hires and ongoing professional development.
• Oversaw training, onboarding , (re)credentialing process for all Radiologists
• Payroll management for patient care support staff and radiologists including year-end bonuses

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