Stephanie Carvalho
Chicopee
Summary
Dynamic Store Manager with a proven record in inventory management and customer service. Expertise in sales analysis and team leadership, driving operational efficiency and enhancing team performance for improved customer satisfaction.
Overview
19
19
years of professional experience
Work History
Store Manager
Barnes and Noble
Hadley
10.2018 - Current
- Managed daily store operations and ensured high-quality customer service.
- Developed strategies to maximize sales and profitability.
- Trained and supervised staff to enhance team performance and engagement.
- Implemented visual merchandising strategies to create an inviting shopping environment.
- Developed and executed promotional events to drive customer traffic and sales.
- Coordinated inventory management to maintain stock levels and product availability.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Analyzed sales data to identify trends and inform business decisions.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Resolved customer inquiries and complaints effectively to ensure satisfaction.
- Maintained accurate records of employee performance reviews.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Assistant Store Manager
DSW Shoe Warehouse
Enfield
01.2013 - 10.2018
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Trained new employees on customer service standards and product knowledge.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Collaborated with management on sales strategies and performance improvements.
- Developed promotional displays to enhance customer engagement and product visibility.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
Store Manager
Bath and Body Work
Springfield
05.2007 - 01.2013
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Analyzed sales data to identify trends and inform business decisions.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Coordinated inventory management to maintain stock levels and product availability.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Implemented visual merchandising strategies to create an inviting shopping environment.
- Trained and supervised staff to enhance team performance and engagement.
- Sourced and hired qualified candidates for new roles.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensured compliance with safety regulations and company policies.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Education
MBA - Accounting
Fitchburg State University
Fitchburg, MA05-2023
Bachelor of Science - Business Management
Westfield State University
Westfield, MA05-2021
Associate of Science - Business Administration
Holyoke Community College
Holyoke, MA06-2018
Skills
- Sales analysis
- Inventory management
- Sales forecasting
- Visual merchandising
- Employee training
- Team leadership
- Performance evaluation
- Customer service
Accomplishments
- Group Sales Manager of the Year 2006
- Academic Excellence Award Dept. Of Economics and Management
Affiliations
- Chapter Treasurer for Western Mass Chapter Biker's Against Child Abuse 2020-202r
- Regional Treasury Manager Biker's Against Child Abuse North American Continent 2023-present
- Massachusetts State Treasurer Biker's Against Child Abuse 2025-present
Timeline
Store Manager
Barnes and Noble
10.2018 - Current
Assistant Store Manager
DSW Shoe Warehouse
01.2013 - 10.2018
Store Manager
Bath and Body Work
05.2007 - 01.2013
MBA - Accounting
Fitchburg State University
Bachelor of Science - Business Management
Westfield State University
Associate of Science - Business Administration
Holyoke Community College