Stephanie Centeio
Brockton
Summary
Motivated hardworking professional with experience in medical administrative work, appointment bookkeeping, call handling, customer service, retail, and team leadership. Recognized for strong work ethic, adaptability, and dedication. Fluent in 5 languages, passionate about learning, and eager to further my education through university studies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Angels Neurological Centers, P.C.
Abington, MA
01.2026 - Current
- Patient Coordination: Welcomed and checked in patients, verified insurance eligibility, collected copays, and accurately processed new registrations under strict HIPAA compliance.
- Appointment & Call Management: Handled high call volumes with professionalism, resolving inquiries regarding office policies and efficiently scheduling or rescheduling appointments.
- EMR Data Integrity: Maintained precise Electronic Medical Record (EMR) data by updating demographic info, verifying insurance, and scanning required clinical documentation.
- Clinical Collaboration: Partnered with clinical staff to optimize daily patient flow and coordinate referrals, improving overall office efficiency and reducing wait times.
- Administrative Operations: Managed front-desk administrative duties, secured insurance authorizations, and resolved patient scheduling conflicts with high attention to detail.
Case Manager
Brockton Neighborhood
Brockton, MA
05.2025 - 01.2026
- Provide support to clients by helping them access housing, benefits, and community resources.
- Assist with documentation, case follow-ups, and referrals to ensure clients receive ongoing support.
- Collaborate with local agencies and programs to improve clients’ quality of life and self-sufficiency.
- Maintain organized records while providing compassionate, client-centered care.
Supervisor
Forever 21
Braintree, MA
03.2023 - 05.2025
- Supervised daily store operations, supporting a team of sales associates.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Assisted with training new employees and improving team efficiency.
- Conducted regular reviews of operations and identified areas for improvement.
Crew Member
McDonald’s
Brockton, MA
09.2022 - 02.2023
- Provided friendly and efficient customer service in a fast-paced environment.
Front Desk Receptionist
Praia Clinica
Praia, Cape Verde
04.2021 - 08.2022
- Managed a high-volume appointment calendar for 3+ physicians, successfully coordinating patient flow and minimizing wait times by 15% through efficient scheduling and triage.
- Verified and processed patient insurance eligibility and collected co-pays/outstanding balances, ensuring 99% accuracy in daily financial reconciliation and billing preparedness.
- Provided compassionate and confidential patient support during check-in/out, skillfully handling sensitive inquiries and maintaining strict privacy law compliance in all communications.
- Maintained and updated electronic health records for 50+ daily patients.
Education
High School Diploma -
Amor De Deus School
Cape Verde07-2022
Skills
- Educational research
- Effective writing skills
- Project management
- Team Leadership & Training
- Integrity and honesty
- Office Administration
- Call Handling
- Customer Service & Sales
- Cash Handling & POS Systems
- Electronic Health Record (EHR) Data Entry
- Strong Work Ethic & Adaptability
- Multilingual: Fluent in 5 languages
- High Honors High School Student
Accomplishments
- Spearhead Electronic Medical Record (EMR) database management and patient communications at Angels Neurological Centers, P.C.
- Promoted to Assistant Manager and Key Holder at Forever 21 within one year of first being hired
- Supervised a team of 5-10 staff members at Forever 21 to ensure SOPs were followed when store manager was not on the clock
- Entrusted by the district manager and store manager to conduct job interviews for applicants at Forever 21
- Habitual High Honors student at Amor De Deus School in Cape Verde
Certification
Makeup Certification (2023)
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
French
Full Professional
Spanish
Full Professional
Timeline
Patient Access Representative
Angels Neurological Centers, P.C.
01.2026 - Current
Case Manager
Brockton Neighborhood
05.2025 - 01.2026
Supervisor
Forever 21
03.2023 - 05.2025
Crew Member
McDonald’s
09.2022 - 02.2023
Front Desk Receptionist
Praia Clinica
04.2021 - 08.2022
High School Diploma -
Amor De Deus School