Stephanie Cesar
Springfield
Summary
Dynamic and dedicated professional with a proven track record at Spirit Of Springfield, excelling in customer service and problem-solving. Recognized for enhancing guest experiences and fostering a welcoming atmosphere. Adaptable team player with strong interpersonal skills, committed to ensuring satisfaction and maintaining a clean, organized environment.
Overview
2
2
years of professional experience
Work History
Front Gate Attendant
Spirit Of Springfield
Springfield, MA
11.2023 - 01.2025
- Assisted in reducing wait times by efficiently processing transactions for entry fees to the park.
- Handled guest inquiries professionally, ensuring they received accurate information and prompt assistance.
- Exceeded guest expectations by going above and beyond in addressing their needs or concerns at the front gate.
- Increased customer satisfaction with timely and accurate information on park events, attractions, and directions.
- welcomed guest to the park with a positive emotions to contribute to the joyous feeling of the christmas lights.
- Contributed to a welcoming atmosphere, greeting guests with a smile and offering assistance as needed.
- Kept check-in area clean and neat at all times.
Volunteer
Baystate Medical Center Children's Hospital
Springfield, MA
06.2023 - 06.2024
- stationed at the information desks in the Daly Lobby (main entrance to the hospital) I helped escort patients and visitors throughout the hospital. I also pushed people in wheelchairs when needed. Information Desk volunteers are some of the first people that patients and visitors meet when entering the hospital and therefore need to possess excellent customer service skills.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Education
No Degree - Biology
College of The Holy Cross
Worcester, MA05-2028
High School Diploma -
Pope Francis Preparatory School
Springfield, MA05-2024
Skills
- Patience and empathy
- Multitasking
- Adaptable and flexible
- Policy enforcement
- Physical fitness
- Teamwork
- Customer service
- Team player
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
Languages
creole
Full Professional
English
Native or Bilingual
Interests
- Crafting and DIY Projects
- Supporting STEM education initiatives and mentorship programs
- Volunteering
- Gym Workouts
- fashion
Timeline
Front Gate Attendant
Spirit Of Springfield
11.2023 - 01.2025
Volunteer
Baystate Medical Center Children's Hospital
06.2023 - 06.2024
No Degree - Biology
College of The Holy Cross
High School Diploma -
Pope Francis Preparatory School