Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Jobson

Ludlow

Summary

Dynamic and adaptable professional with proven expertise in customer service and multitasking, honed at Student Prince and LifeCare. Excelled in high-pressure environments, significantly increasing sales and enhancing patient care quality. Demonstrated exceptional team collaboration and interpersonal communication, ensuring positive outcomes and efficient service delivery.

Overview

3
3
years of professional experience

Work History

Waitress

Student Prince
08.2022 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Certified Nursing Assistant

LifeCare
07.2021 - 03.2022
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.

Education

Liberal Arts

Holyoke Community College
Holyoke, MA

High School Diploma -

Minnechaug Regional Highschool
Wilbraham, MA
06.2011

Skills

  • Customer Service
  • Strong multitasking
  • Team Collaboration
  • Handling Complaints
  • Payment Processing
  • Service prioritization
  • Memory retention
  • Complex Problem-Solving
  • Order Accuracy
  • Complaint resolution
  • Performance Improvement
  • Sales expertise
  • Daily specials memorization
  • Team Player
  • Teamwork and Collaboration
  • Adaptable and Flexible

Timeline

Waitress

Student Prince
08.2022 - Current

Certified Nursing Assistant

LifeCare
07.2021 - 03.2022

Liberal Arts

Holyoke Community College

High School Diploma -

Minnechaug Regional Highschool

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Stephanie Jobson