Open To Work
STEPHANIE MAES
Peabody
Work Preference
Summary
Dedicated Retail professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
STORE TEAM LEADER
The Paper Store
Swampscott
08.2019 - 11.2021
- Interviewed, trained and coached 15-member team to achieve company and store goals.
- Managed store opening and closing procedures, including cash counting, register operations, and daily staff assignments.
- Ensured a guest-friendly environment to enhance customer satisfaction and encourage repeat business.
- Assisted customers with merchandise by answering product-related questions to guide customers through the buying process.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Opened, shelved and merchandised new products in visually appealing and organized displays.
- Analyzed customer levels and planned resources according to needs.
- Coordinated with day management to resolve ongoing operational issues.
- Developed detailed plans for operational improvements.
Store Manager
Famous Footwear
Stoneham
12.2021 - 02.2026
- Managed daily store operations and ensured smooth workflow.
- Trained and mentored staff on customer service best practices.
- Oversaw inventory management and stock replenishment processes.
- Developed staff schedules to optimize coverage and efficiency.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Implemented visual merchandising strategies to enhance store appearance.
- Handled customer inquiries and resolved issues promptly.
Education
High School Diploma -
Lynn Engish High School
Lynn, MA05-1989
Skills
- Merchandising and Display
- Meeting Sales Goals
- Exceeding Customer Expectations
- Customer Service
- Team Leadership
- Attention to Detail
- Adaptable and Flexible
- Communication skills
Timeline
Store Manager
Famous Footwear
12.2021 - 02.2026
STORE TEAM LEADER
The Paper Store
08.2019 - 11.2021
High School Diploma -
Lynn Engish High School