Stephanie Martinez
Springfield
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. It's proficient in Spanish and English alike.
Overview
11
11
years of professional experience
Work History
Veterinary Reception/Veterinary Assistant
Beckett and Associates veterinary services
Glastonbury
10.2019 - Current
- Administered immunizations and treatments following veterinarian instructions.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Collected fluids from animals for laboratory testing.
- Provided emotional support to pet owners during difficult times.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Assisted veterinarians in examining animals.
- Educated clients on proper animal health care routines.
- Restocked and sanitized exam rooms for ample supplies and disease control.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Operated radiographic and ultrasound equipment.
- Maintained accurate medical records of all patients.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Trained new veterinary staff on office procedures and requirements.
Veterinary Assistant
VIP Petcare
Chicopee
08.2018 - 04.2020
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Maintained accurate medical records of all patients.
- Handled and restrained animals following safety requirements and procedures.
- Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
Customer Service Cashier
Burlington Coat Factory Distribution Center
Holyoke
11.2016 - 08.2018
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Collected credit card and cash payments to complete transactions for customer orders.
- Provided excellent customer service by helping customers locate items they were looking for.
- Addressed customer questions and concerns regarding products and services.
- Assisted customers with locating merchandise within the store.
Childcare Assistant
Nitza's Child Care
Springfield
01.2014 - 09.2016
- Assisted children with hygiene tasks, including handwashing and bathroom breaks.
- Assisted in developing and implementing daily activities that support children's physical, emotional, and intellectual growth.
- Communicated effectively with parents and guardians about children's daily activities and progress.
Education
High School Diploma -
The Springfield Renaissance School
Springfield, MA01-2014
Some College (No Degree) - Animal Science
University of Massachusetts Amherst
Amherst, MASome College (No Degree) - Liberal Arts
Holyoke Community College
Holyoke, MASkills
- Animal restraint
- Appointment scheduling
- Vaccine administration
- Client education
- Veterinary standards and procedures
- Medical record-keeping
- Veterinary terminology
- Client communication
- Reception support
- Multitasking and prioritization
- Scheduling
- Professional demeanor
- Multi-line phone system operation
- Positive and professional
Timeline
Veterinary Reception/Veterinary Assistant
Beckett and Associates veterinary services
10.2019 - Current
Veterinary Assistant
VIP Petcare
08.2018 - 04.2020
Customer Service Cashier
Burlington Coat Factory Distribution Center
11.2016 - 08.2018
Childcare Assistant
Nitza's Child Care
01.2014 - 09.2016
High School Diploma -
The Springfield Renaissance School
Some College (No Degree) - Animal Science
University of Massachusetts Amherst
Some College (No Degree) - Liberal Arts
Holyoke Community College