Stephanie Nirello
Lynn
Summary
Dynamic supervisor with a proven track record at Paola Araujo Cleaning Services, excelling in team leadership and conflict resolution. Recognized for enhancing client satisfaction through active listening and attention to detail. Adept at maintaining operational efficiency while fostering a positive work environment, ensuring high-quality service delivery.
Sales associate with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
7
7
years of professional experience
Work History
Supervisor
Paola Araujo Cleaning Services
03.2022 - Current
- Lead, motivate, and supervise a team of cleaning staff to ensure that all cleaning tasks are completed to the highest standards.
- Monitor staff performance, provide feedback, and address any performance or behavioral issues.
- Monitor and maintain cleaning supplies and equipment to ensure that they are stocked and in good working condition.
- Foster positive relationships with clients by actively listening to their feedback and ensuring they are satisfied with cleaning services.
- Report on the status of cleaning operations to management and customers, highlighting any issues or concerns.
Retail Sales Associate - Photographer
JCPenney Portraits
09.2020 - 03.2022
- Provide high-quality portrait photography services for customers, including family photos, senior portraits, and other special occasions.
- Maintain a positive, customer-focused attitude at all times; Help customers select their favorite images and assist with placing orders for prints, photo products, and digital images.
- Maintain knowledge of current promotions, packages, and special offers to help customers make informed purchasing decisions.
- Ensure the photography studio is clean, organized, and visually appealing.
- Maintain inventory of photography supplies and merchandise, ensuring that all products are stocked and available.
Sales Floor Associate
JCPenney
11.2017 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
Education
Associate of Arts - Business Administration
North Shore Community College
Danvers, MA05-2027
Skills
- Attention to detail
- Goal oriented
- Conflict resolution
- Customer service
- Active listening
- Adaptability
Languages
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Supervisor
Paola Araujo Cleaning Services
03.2022 - Current
Retail Sales Associate - Photographer
JCPenney Portraits
09.2020 - 03.2022
Sales Floor Associate
JCPenney
11.2017 - 02.2019
Associate of Arts - Business Administration
North Shore Community College
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