Stephannie Ramos
Natick
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
11
11
years of professional experience
2016
2016
years of post-secondary education
Work History
Barista
Compass Group USA
Wellesley
11.2024 - Current
- Prepared high-quality coffee beverages following standard recipes.
- Maintained cleanliness and organization of the coffee station and equipment.
- Assisted customers with menu selections and answered product questions.
- Operated espresso machines and blenders to create various drinks.
- Collaborated with team members to ensure smooth service during busy hours.
- Monitored inventory levels and restocked supplies as needed.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Emerging Store Manager
Walgreens
Natick
12.2022 - 10.2024
- Implemented promotional strategies to drive sales and improve customer engagement.
- Oversaw inventory management and maintained optimal stock levels.
- Led team meetings to communicate goals and foster a positive work environment.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory levels and organized medication storage effectively.
- Communicated with patients to provide medication-related information clearly.
- Processed prescription orders using pharmacy management software efficiently.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Shift Lead
Walgreens
Natick
11.2017 - 12.2022
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Completed opening and closing duties to facilitate business operations.
- Provided guidance and support to other team members as needed.
- Responded to customer inquiries and complaints in a professional manner.
- Delegated tasks to employees and monitored activities and task completion.
- Assisted pharmacists in preparing and dispensing medications accurately.
Sales Supervisor
Spencer Gifts
Natick
11.2014 - 12.2017
- Trained new staff on customer service and product knowledge.
- Assisted customers with product selection and inquiries.
- Developed visual merchandising displays to enhance store appeal.
- Monitored cash handling procedures to ensure accuracy and security.
Education
Framingham High School
Framingham, MASkills
- Espresso machine operation
- Beverage preparation
- Menu knowledge
- Inventory management
- Cash handling
- Visual merchandising
- Employee training
- Team leadership
- Product knowledge
- Effective communication
- Problem solving
- Sales analysis
- Staff supervision
- Shift scheduling
- POS systems
- Employee terminations
- Talent recruitment
- Medication dispensing
- Pharmacy management software
- Pharmacy operations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Barista
Compass Group USA
11.2024 - Current
Emerging Store Manager
Walgreens
12.2022 - 10.2024
Shift Lead
Walgreens
11.2017 - 12.2022
Sales Supervisor
Spencer Gifts
11.2014 - 12.2017
Framingham High School