Stephany Padilla Rodriguez
Springfield
Summary
Diligent and motivated individual who thrives under pressure, excels at meeting tight deadlines, and is eager to secure a position that allows for knowledge expansion and skill leverage to contribute to the growth and success of an esteemed company. Committed to fulfilling responsibilities, consistently striving for excellence in all endeavors. Unwavering dedication to continuous improvement drives towards achieving ultimate success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Health Worker II
Baystate Health - Baystate Medical Center
03.2024 - Current
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Collaborated with external organizations to coordinate health and social services.
- Collected data on program effectiveness, utilizing findings to continuously improve service provision and meet community needs.
- Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed.
- Facilitated health screenings with follow-up care to target specific issues.
- Improved community health by conducting assessments, identifying needs, and developing intervention plans.
- Reduced hospital readmissions by collaborating with multidisciplinary teams to provide comprehensive care plans for patients.
- Implemented evidence-based practices in health promotion activities, leading to improved overall community wellness.
- Developed and maintained relationships with community partners to build program scope.
- Enhanced patient outcomes by providing education on disease prevention and healthy lifestyle choices.
- Collaborated with healthcare providers to ensure comprehensive care coordination for patients transitioning between settings.
- Engaged clients in health-related activities to enhance overall well-being.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Participated in health promotion campaigns to raise awareness of health issues.
- Collaborated with local organizations to expand health services and resources.
- Developed partnerships with local schools to implement nutrition and physical activity programs, improving overall student health.
- Supported families in navigating healthcare systems, improving their ability to obtain necessary medical care and social services.
- Delivered culturally sensitive health education, addressing barriers to healthcare access and promoting inclusivity in health initiatives.
- Streamlined referral processes to community resources, reducing wait times for clients in need of specialized services.
- Reduced hospital readmission rates by providing comprehensive post-discharge support and follow-up care.
- Monitored health trends and outbreaks in community, contributing to timely and effective public health responses.
- Improved patient outcomes by coordinating care among multiple healthcare providers and managing comprehensive care plans.
Community Mental Health Ambassador (CMHA)
Western Mass MOMS Program-Viability
01.2023 - Current
- Peer mentor to mothers in the community
- Co-facilite an 8 week stress management course along side with clinician
- Provide community resources to all mothers in the program
- Document case notes in Rapter and Excel Sheet for all mothers in our program
- Complete Intakes and Prescreening
- Hold events in the community for recruitment purposes and informing moms of our program
- Attend meetings with Yale University of the Research Department, Mathematica, Viability and Western Mass Moms Program
- Send report for new intakes to director
- Send report of new enroll in the moms program and community resource program
- Working alongside with Yale University with the Research Department and Mathematica and their research program
- Recruitment
Administrative Assistant
WestMass Eldercare
04.2022 - 01.2023
- Served as primary point of contact for facilitating operational and administrative inquiries
- Resolved issues, escalating major conflicts and concerns to appropriate personnel
- Used Microsoft Office Suite to create and revise documents and presentations
- Established professional and collaborative working relationships with company associates and external parties
- Maintained files and filing, keeping sensitive information confidential
- Maintained calendars
- Revised notes and billing
- Complete Initials and disenrollment's
- Assigned members to the LTSC
- Verify eligibility
- Complete GSSC breakdown based on Care Partners
- Email proper personal to compete the creation of member profile
- Email eligibility to remove member from roster
- Complete monthly roster
- Send board numbers to the appropriate personnel
- Disenrollment number sent it to the SCO director
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Senior Direct Care/ Outreach
CHD CENTER FOR HUMAN DEVELOPMENT
03.2020 - 03.2022
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Defined problems, collected data, established facts and validated conclusions
- Support clients to complete IADL and ADLS
- Logging data that was collected throughout shift
- Teaching leadership skills
- Schedule appointments
- Transport to and from appointments
- Pass medications and transcribed
- Help filled out any source of applications the member might need
- Help with housing
- Complete body check
- Entertained, conversed with and read aloud to patients to keep mentally healthy and alert
- Participated in case reviews, consulted with team caring for client, to evaluate client's needs and plan for continuing services
- Provided clients with communication assistance, typing correspondence and obtaining information for them
- Responded appropriately to physical, emotional and developmental needs of residents
- Prepared and maintained records of client progress and performed services
- Cleaned and organized client's living quarters to make living conditions more hospitable
- Observed physical and mental condition, intake and output and exercise to monitor client condition
- Served clients regular balanced meals for breakfast, lunch and dinner
- Established personal relationships with clients to maintain patient comfort and care
- Drove motor vehicles to transport clients to physicians' offices or outings
- Established and oversaw administrative procedures to meet objectives set by boards of directors and senior management
- Consulted with agency staff and other community programs on program-related federal, state and county regulations and policies
- Prepared and maintained records and reports, such as budgets, personnel records and training manuals
- Participated in determination of organizational policies regarding such issues as participant eligibility, program requirements and program benefits
- Performed general maintenance and repair
Area Sales Manager
METRO PCS
01.2017 - 02.2020
- Received and process customer payments
- Close out register everyday with daily reports
- In-charge of multiple employees and making sure they meet expectations and store standard
- Set daily goals and make sure all employees meet them
- Do daily meetings with Metro PCS employees to make sure they have cleaned and organized stores every day
- Prepared budgets and approved budget expenditures
- Oversaw regional and local sales managers and staffs
- Monitored customer preferences to determine focus of sales efforts
- Reviewed operational records and reports to project sales and determine profitability
- Determined price schedules and discount rates
- Regarded equipment needs and advised customers on types of equipment to purchase
- Resolved customer complaints regarding sales and service
- Franchised dealers to stimulate interest in establishment and expansion of leasing programs
- Developed sales team through motivation, counseling and product knowledge education
- Monitored costs, competition and supply and demand to establish and adjust selling prices
- Managed sales team to consistently achieve growth and hit sales targets
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
- Built lasting relationships with clients through outstanding customer service interactions.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Developed comprehensive territory plans that ensured efficient allocation of resources and maximized productivity for the entire area.
- Collaborated with marketing department to develop targeted promotional campaigns that drove sales growth.
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Prepared sales presentations for clients showing success and credibility of products.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Led sales region to increase sales and boost team morale.
- Achieved consistent annual revenue growth by continuously monitoring performance metrics and adjusting strategies accordingly.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Built a high-performance sales team through diligent recruitment of top talent, strategic allocation of resources, and effective performance management.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
Bachelor of Science - Clinical Psychology
Bay Path College
East Longmeadow, MA03.2025
Skills
- Event Planning
- Analysis skills
- Attention to detail
- Excellent computer skills
- Strong work ethics
- Clinical research
- Negotiation
- Highly reliable
- Management
- Team Management
- Highly Proficient
- Work well under pressure
- Strong client relations
- Clinical trials
- Responding to customer situations with sensitivity
- Quick learner
- Great customer service
- Administrative Experience
- Multi-tasking
- Receptionist
- Sales Management
- Behavioral health
- Data Collection
- Organized and detail oriented
- Schedule management
- Health education
- HIPAA guidelines
- Supervisory experience
- Community-based resources
- Team assignments
- Public outreach
- Referral coordination
- Motivational interviewing
- Service coordination
- Care plan development
- Health promotion
- Training skills
- Home visiting
- Assignment management
- First aid training
- Health coaching
- Report preparation
- Nutrition counseling
- Bilingual in language and language
- Healthy living plans
- Substance abuse prevention
- Schedule coordination
- Microsoft office proficiency
- Informational materials
- Social justice advocacy
- Resource advocacy
- Behavior change techniques
- Medical assessment mastery
- Data collection
- Encounter documentation
- Mental health care assistance
- Substance abuse treatment coordination
- Chronic illness care
- Healthcare advocacy
- Cultural history
- CPR and first aid
- Multitasking
- Community education
- Community outreach
- Health service referrals
- Excellent communication
- Critical thinking
- Conducting home visits
- Social services
- Case needs assessments
- Community relations
- Group discussions
- Service providers liaising
- Risk prevention education
- Diabetes management instruction
- Blood pressure screening
Certification
- AED Certification, 04/01/24 to 07/01/27
- First Aid Certification, 04/01/24 to 07/01/27
- CPR Certification, 04/01/24 to 07/01/27
- Driver's License
- Community Health Worker Certification, 04/01/24 to 07/01/27
- CCMA Certification, 07/01/24 to 07/01/26
Additional Information
Currently working alongside with Yale University in the Research Study, Mathematica and Viability implementing new ideas and new programs in the Western Mass area for moms.
Languages
Spanish
Native or Bilingual
Timeline
Community Health Worker II
Baystate Health - Baystate Medical Center
03.2024 - Current
Community Mental Health Ambassador (CMHA)
Western Mass MOMS Program-Viability
01.2023 - Current
Administrative Assistant
WestMass Eldercare
04.2022 - 01.2023
Senior Direct Care/ Outreach
CHD CENTER FOR HUMAN DEVELOPMENT
03.2020 - 03.2022
Area Sales Manager
METRO PCS
01.2017 - 02.2020
Bachelor of Science - Clinical Psychology
Bay Path College
- AED Certification, 04/01/24 to 07/01/27
- First Aid Certification, 04/01/24 to 07/01/27
- CPR Certification, 04/01/24 to 07/01/27
- Driver's License
- Community Health Worker Certification, 04/01/24 to 07/01/27
- CCMA Certification, 07/01/24 to 07/01/26
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