Stephen Akeredolu
Braintree
Summary
Customer-focused retail professionalism with a strong foundation in delivering a personalized, high-quality experiences. Known for building meaningful connections through discovery-based conversations and translating customer needs into tailored solutions. Consistently represents brand values while collaborating with teams in fast-paced environments to drive customer satisfaction and business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
FWE Specialist
Apple
09.2025 - Current
- Led the store in Business Introductions, consistently outperforming peers while supporting team members in developing their own growth.
- Ranked #3 in the market for Business Introductions, demonstrating strong business engagement and consultative selling skills.
- Recognized as a top contributor in identifying small business needs and connecting customers with Apple business solutions.
- Delivered tailored recommendations across Apple products and services to support business workflows and productivity.
- Demonstrated curiosity, active listening, and critical thinking to guide meaningful, solution-focused conversations.
- Maintained high customer satisfaction through personalized, inclusive experiences in a fast-paced environment.
- Exercised ownership, adaptability, and professionalism while collaborating with team members to deliver seamless, end-to-end experiences aligned with Apple values.
Sales Associate
Best Buy
06.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Solved customer challenges by offering relevant products and services.
- Increased customer loyalty with personalized shopping experiences and attentive service.
Warehouse Crew
Bestbuy
03.2023 - 06.2024
- Assisted in the implementation of a warehouse management system that improved inventory accuracy
- Managed inventory levels to ensure availability of products while minimizing stock-outs and excess inventory
- Conducted regular inventory audits to ensure stock accuracy
Crew
AMC
05.2022 - 02.2023
- Maintained, cleaned and organized work area to ensure building quality
- Trained new crew members on best practices, resulting in improved customer experience
- Communicated effectively with customers and other crew members to ensure a smooth work day
Education
High School Diploma -
Braintree Highschool
Braintree, MA, United States06-2024
Skills
- Creative Problem Solving
- Customer Experience & Relationship Building
- Consultative Communication
- Team Collaboration
- Prioritization & Time Management
- Adaptability in Fast-Paced Environments
- Continuous Learning with Curiosity
Accomplishments
Apple Certified
- Successfully completed Apple certification, enhancing product knowledge and technical skills to deliver top-tier support for Apple devices.
Exceeded Sales Targets
- Consistently surpassed monthly sales goals by recommending tailored product solutions and upselling premium AppleCare+ and Geek Squad Protection Plans.
Trained New Team Members
- Played a key role in training and mentoring new hires on product knowledge, customer service best practices, and repair protocols, contributing to a high-performing team.
Customer Retention Through Expert Support
- Utilized Apple certification to provide expert-level support, leading to increased customer loyalty and repeat business by resolving issues on first contact.
Business Leadership
- Led the store in Business Introductions, consistently outperforming peers and contributing to a strong small-business pipeline.
Market Performance
- Ranked #3 in the market for Business Introductions through discovery-based engagement and consultative selling.
Peer Development
- Supported team growth by sharing best practices and coaching peers on effective business discovery conversations.
Certification
- Computer and Laptop Certification – Demonstrates expertise in selling a range of computers and laptops.
- Home Theater Setup and Calibration Certification – Shows proficiency in selling complex audio/visual systems.
- Mobile Phone and Tablet Certification – Reflects expertise in selling devices, including iPhones and iPads, indicating that you’re familiar with diagnosing and resolving issues on these devices.
- Smart Home Device Certification – Highlights knowledge in setting up and managing smart home technology.
- Networking and Wi-Fi Solutions Certification – Shows a deep understanding of setting up and selling home networks.
Timeline
FWE Specialist
Apple
09.2025 - Current
Sales Associate
Best Buy
06.2024 - Current
Warehouse Crew
Bestbuy
03.2023 - 06.2024
Crew
AMC
05.2022 - 02.2023
High School Diploma -
Braintree Highschool