Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephen Graham

Mendon,MA

Summary

Proven to excel in high-pressure environments, I leveraged my strong work ethic and exceptional customer service skills at Galliford's to enhance guest satisfaction and increase sales through effective upselling and personalized service. Adept in cash handling and team collaboration, I consistently ensured seamless dining experiences, fostering repeat business and maintaining high hygiene standards. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

1
1
year of professional experience
1
1
Certificate

Work History

Server

Gallifords
04.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Barback

Gallifords
04.2023 - Current
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
  • Assisted bartenders in creating complex cocktails, speeding up service delivery during peak hours.
  • Maintained strict adherence to legal and safety regulations, ensuring a safe drinking environment.
  • Greeted customers and provided menus upon arrival to dining room.

Education

High School Diploma -

Johnson And Wales University
Providence, RI
05.2028

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Safe Food Handling
  • Food safety practices
  • Marketing promotions
  • Teamwork collaboration
  • Warm and Friendly
  • Cool Under Pressure
  • Decision-Making
  • Time Management

Certification

  • ServSafe Food Handler Certification - National Restaurant Association.

Timeline

Server

Gallifords
04.2023 - Current

Barback

Gallifords
04.2023 - Current

High School Diploma -

Johnson And Wales University
Stephen Graham