Stephen Komins
Stoneham
Summary
Dynamic Auto Sales Consultant with proven expertise at Billerica Auto, excelling in customer education and complaint resolution. Skilled in managing inventory and executing sales transactions efficiently. Recognized for enhancing customer satisfaction through effective communication and product knowledge, ensuring a seamless shopping experience. Committed to delivering exceptional service in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Auto Sales Consultant
Billerica Auto
Stoneham
01.2021 - 04.2025
- Assisted customers with product inquiries and service options.
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained inventory levels through regular stock checks and restocking procedures.
- Collaborated with team members to ensure a positive customer experience.
- Educated customers on product features and benefits during sales interactions.
- Handled cash management tasks, including balancing registers at shift end.
- Provided customers with product information and pricing details.
- Answered phone calls promptly and courteously to address customer inquiries or concerns.
- Resolved customer complaints quickly and effectively.
- Operated computerized point-of-sale system for sales transactions.
- Greeted customers in a friendly and professional manner.
- Assisted customers with selection of products to meet their needs.
- Attended training sessions to update knowledge on new products and services.
- Ensured compliance with safety regulations while handling hazardous materials in the storeroom area.
- Maintained cleanliness of the store area at all times.
- Participated in team meetings to discuss performance improvement strategies.
- Restocked shelves with new merchandise when needed.
Auto Parts Specialist
Auto Zone Auto Parts
Stoneham
02.2000 - 12.2001
- Assisted customers in identifying and selecting appropriate auto parts.
- Managed inventory levels to ensure stock availability and organization.
- Provided technical support for automotive repair and maintenance inquiries.
- Operated point-of-sale system for transactions and customer service interactions.
- Collaborated with team members to enhance the store's customer service experience.
- Maintained cleanliness and organization of the sales floor and storage areas.
Education
Medford Vocational
Skills
- Sales transactions
- Customer education
- Inventory management
- Complaint resolution
- Point-of-sale operation
- Vehicle inspection
Timeline
Auto Sales Consultant
Billerica Auto
01.2021 - 04.2025
Auto Parts Specialist
Auto Zone Auto Parts
02.2000 - 12.2001
Medford Vocational
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