Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Lima

Norton

Summary

Highly motivated Manager with nearly 10 years of experience in the roofing industry. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.

Overview

11
11
years of professional experience

Work History

Service Manager

TeamCraft Roofing
07.2023 - Current
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Hired, trained and supervised team of service staff members to meet business goals.

Lead Service Technician

Tecta America
08.2020 - 07.2023
  • Enhanced customer satisfaction by providing expert advice on roofing materials, installation techniques, and cost-effective solutions.
  • Improved roof longevity by performing regular maintenance and repairs on various roofing systems.
  • Completed successful roofing installations with a focus on safety, quality, and timely project completion.

Roofer

Cazeault Roofing
04.2017 - 07.2020
  • Improved client satisfaction by efficiently completing roofing projects within deadlines and budget constraints.
  • Enhanced company reputation through meticulous attention to detail in all aspects of roofing installation and repair.
  • Reduced project costs by effectively managing materials, labor, and equipment resources for optimal efficiency.
  • Ensured safety compliance on job sites by thoroughly training team members on proper equipment usage, hazard recognition, and fall protection measures.

Infantryman

United States National Guard
10.2012 - 10.2018
  • Enhanced team efficiency by conducting regular training sessions and tactical drills.
  • Increased mission success rate through thorough planning and coordination with other units.
  • Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
  • Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.

Education

High School Diploma -

Taunton High School
Taunton, MA
06.2014

Skills

  • Service Quality Management
  • Project Planning
  • Service Documentation
  • Goal Setting
  • Effective Leader
  • Roofing

Timeline

Service Manager

TeamCraft Roofing
07.2023 - Current

Lead Service Technician

Tecta America
08.2020 - 07.2023

Roofer

Cazeault Roofing
04.2017 - 07.2020

Infantryman

United States National Guard
10.2012 - 10.2018

High School Diploma -

Taunton High School

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Stephen Lima