Stephen MacDougall
Roslindale
Summary
Proven leader in high-stakes environments, adept at workload management and problem-solving, significantly enhanced customer satisfaction at Stop and Shop Supermarket. Expert in workplace safety compliance and customer relations, demonstrated through successful project deliveries and fostering long-term client relationships. Achieved notable efficiency improvements, embodying adaptability and organizational skills.
Overview
27
27
years of professional experience
Work History
Assistant Manager Produce
Stop and Shop Supermarket
01.2013 - 03.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Produce Stocker
Restaurant Depot
03.2011 - 11.2013
- Minimized shrinkage through diligent monitoring of expiration dates and timely removal of spoiled products from shelves.
- Maintained safety standards by cleaning spills promptly and disposing of damaged goods properly.
- Promoted customer satisfaction with accurate product labeling and pricing.
- Increased efficiency by organizing storage spaces for easy access to incoming shipments.
- Enhanced customer loyalty by addressing concerns promptly and professionally, offering solutions that met their needs while adhering to company guidelines.
Builder
MacDougall and Son Construction
12.2005 - 12.2011
- Worked closely with owners throughout process to keep projects in line with individual visions.
- Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
- Trained new staff on proper building techniques, site regulations and safety protocols.
- Interpreted blueprints accurately, building structures to exact specifications.
- Managed subcontractor relationships effectively, ensuring timely completion of tasks and seamless integration into project timelines.
- Delivered high-quality projects on time and within budget, consistently meeting client expectations and fostering long-term relationships.
Roofer
Barrowclough Contractor
03.1995 - 01.2005
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed, repaired, and replaced single-ply roofing systems.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Maintained a clean, organized job site minimizing disruptions to clients'' daily lives while also promoting efficiency within the crew.
Shipping and Receiving, Forklift Operator
Costco
10.1991 - 03.1994
- Maintained a clean and organized work area, contributing to overall warehouse safety and productivity.
- Assisted in inventory control, conducting regular cycle counts to maintain accurate stock levels.
- Ensured compliance with OSHA regulations, maintaining a safe and hazard-free working environment for all employees.
- Enhanced warehouse efficiency by accurately operating a forklift to unload and organize incoming shipments.
- Coordinated with supervisors to prioritize workload, optimizing workflow for maximum efficiency.
Cable Installation Technician
Cablevision
01.1988 - 04.1990
- Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Completed all required training courses on new cable installation techniques, equipment, and industry best practices in a timely manner.
- Enhanced client understanding of cable systems through clear explanations and demonstrations of equipment usage.
Education
High School Diploma -
Nashua High School
Nashua, NH06-1987
Skills
- Time management
- Problem-solving
- Customer relations
- Workload management
- Customer rapport
- Multitasking and organization
- Adaptability and flexibility
- Workplace safety compliance
Timeline
Assistant Manager Produce
Stop and Shop Supermarket
01.2013 - 03.2015
Produce Stocker
Restaurant Depot
03.2011 - 11.2013
Builder
MacDougall and Son Construction
12.2005 - 12.2011
Roofer
Barrowclough Contractor
03.1995 - 01.2005
Shipping and Receiving, Forklift Operator
Costco
10.1991 - 03.1994
Cable Installation Technician
Cablevision
01.1988 - 04.1990
High School Diploma -
Nashua High School
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