Stephen MacDougall
Roslindale
Summary
Proven leader in high-stakes environments, adept at workload management and problem-solving, significantly enhanced customer satisfaction at Stop and Shop Supermarket. Expert in workplace safety compliance and customer relations, demonstrated through successful project deliveries and fostering long-term client relationships. Achieved notable efficiency improvements, embodying adaptability and organizational skills.
Overview
27
27
years of professional experience
Work History
Assistant Manager Produce
Stop and Shop Supermarket
Boston, MA
01.2013 - 03.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Produce Stocker
Restaurant Depot
Needham, MA
03.2011 - 11.2013
- Minimized shrinkage through diligent monitoring of expiration dates and timely removal of spoiled products from shelves.
- Maintained safety standards by cleaning spills promptly and disposing of damaged goods properly.
- Promoted customer satisfaction with accurate product labeling and pricing.
- Increased efficiency by organizing storage spaces for easy access to incoming shipments.
- Enhanced customer loyalty by addressing concerns promptly and professionally, offering solutions that met their needs while adhering to company guidelines.
Builder
MacDougall and Son Construction
Beverly, MA
12.2005 - 12.2011
- Worked closely with owners throughout process to keep projects in line with individual visions.
- Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
- Trained new staff on proper building techniques, site regulations and safety protocols.
- Interpreted blueprints accurately, building structures to exact specifications.
- Managed subcontractor relationships effectively, ensuring timely completion of tasks and seamless integration into project timelines.
- Delivered high-quality projects on time and within budget, consistently meeting client expectations and fostering long-term relationships.
Roofer
Barrowclough Contractor
Beverly, MA
03.1995 - 01.2005
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed, repaired, and replaced single-ply roofing systems.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Maintained a clean, organized job site minimizing disruptions to clients'' daily lives while also promoting efficiency within the crew.
Shipping and Receiving, Forklift Operator
Costco
Danvers, MA
10.1991 - 03.1994
- Maintained a clean and organized work area, contributing to overall warehouse safety and productivity.
- Assisted in inventory control, conducting regular cycle counts to maintain accurate stock levels.
- Ensured compliance with OSHA regulations, maintaining a safe and hazard-free working environment for all employees.
- Enhanced warehouse efficiency by accurately operating a forklift to unload and organize incoming shipments.
- Coordinated with supervisors to prioritize workload, optimizing workflow for maximum efficiency.
Cable Installation Technician
Cablevision
Boston, MA
01.1988 - 04.1990
- Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Completed all required training courses on new cable installation techniques, equipment, and industry best practices in a timely manner.
- Enhanced client understanding of cable systems through clear explanations and demonstrations of equipment usage.
Education
High School Diploma -
Nashua High School
Nashua, NH06-1987
Skills
- Time management
- Problem-solving
- Customer relations
- Workload management
- Customer rapport
- Multitasking and organization
- Adaptability and flexibility
- Workplace safety compliance
Timeline
Assistant Manager Produce
Stop and Shop Supermarket
01.2013 - 03.2015
Produce Stocker
Restaurant Depot
03.2011 - 11.2013
Builder
MacDougall and Son Construction
12.2005 - 12.2011
Roofer
Barrowclough Contractor
03.1995 - 01.2005
Shipping and Receiving, Forklift Operator
Costco
10.1991 - 03.1994
Cable Installation Technician
Cablevision
01.1988 - 04.1990
High School Diploma -
Nashua High School