Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Stephen Pricer

Stephen Pricer

Sioux Falls,SD

Summary

Client-centered management plays a critical role in strategic communications, new development opportunities, and the implementation of processes and resources, all of which have proven to be effective and cost-effective. Demonstrates intellectual curiosity and critical thinking in the resolution of complex issues and integrates automation to organize, direct and streamline project objectives. People leader who possesses excellent written, verbal, and interpersonal communication skills that drive engaging customer and team infrastructures. Collaborative partner leveraging consensus-building strategies to reduce costs, process complexity, and overall functioning roadblocks. A long history of design, launch, growth, and maturation of operations, mobilizing key stakeholders to enhance contractual, operational, and reputational risk.

Overview

20
20
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Owner/Teacher

American Academy of Easy English
Sioux Falls, SD
02.2018 - Current
  • Launch and currently promote the Academy around the World program (an online learning service with 100+ students)
  • Deliver client-specific English language lessons and learning plans, boosting engagement to drive process, program, and content understanding for populations of different cultural backgrounds
  • Administer financials/bookkeeping, program/brand marketing, sales enablement, and service planning/delivery using a variety of methods including in-person meetings, social media outreach, telephone conference, and Zoom/Skype solutions
  • Bolster success of 3 teachers by supporting and constantly improving processes/procedures
  • Sustain a 70% new customer conversion rate
  • Achieve a consistent 4.85 to 5.00 client evaluation rating A record of instructing 15K students, recognized for consistency and quality leadership
  • Established company website including content development and marketing strategies.

Office Manager

United States Army
Sioux Falls, SD
06.2014 - 08.2017
  • Sioux Falls Military Entrance Processing Center
  • Provided leadership and creative problem solving across the development and launch of customized medical policies and procedures
  • Led medical processing for 13K+ applicants and directed joint staff in workflow administration, data management, and communications
  • Assumed leadership of a dysfunctional medical unit 4 months before IG inspection; resolved compliance issues and garnered J-7 praise for passing 13 of 14 inspectable areas metrics
  • Achieved a 97% customer satisfaction survey rating by providing quality patient experiences
  • Saved $300K+ through effective negotiations and contract management
  • Saved $23K+ in first FY by driving a new medical consultation program for outside providers
  • Decreased processing time by 25% by launching 7 new SOPs and driving all staff training
  • Developed and implemented SOPs for pre-employment offices spanning 5 states
  • Served as training liaison and administered 52 mandatory and elective training categories.

Medical Operations Chief (Platoon Sergeant)

United States Army
Olympia, WA
05.2010 - 06.2014
  • Collaborated with interdepartmental teams and concurrently supervised 27 managers and 85 staff across Radiology, Pharmacy, Physical Therapy, Mental Health, and Primary Care services
  • Established 2 new medical clinics, Aviation Medical Clinic and Infantry Medical Clinic, with a total of 9.5K patients; managed $20M in assets/equipment
  • Certified 120 soldiers in combat lifesaver concepts across 4 training courses
  • Increased medical equipment accountability from 25% to 93% through the implementation of the Command Supply Discipline Program for ANA BDE Surgeons
  • Implemented a tracking system to administer the training of 154 ANA medical soldiers
  • Improved compliance rate from 75% to 93% through astute medical data management
  • Sustained current certifications for 135 medical personnel via the introduction of an intensive, hands-on evaluation process for all operational medical certifications/renewals.

Medical Operations Supervisor

United States Army
Baumholder
10.2001 - 02.2010
  • Provided leadership across Primary Care Health Clinic SOPs, driving staffing of 15 medical providers, 5 nurses, and 35 medical technicians serving 18K patients
  • Served as Training Supervisor, HR Administrator, and Primary Care Supervisor owning interdepartmental KPIs
  • Increased mandatory training rate to 100% via hands-on training planning and execution
  • Achieved 97% ratings on 2 separate Joint Commission inspections
  • Recognized for outstanding medical operations leadership and administrative success
  • 2 | Page -resume continued

Education

Certification - Salesforce

MERIVIS Salesforce
05.2022 - 06.2022

Certifications - Software Engineer

LearnKey Workforce Solution
05.2022 - 09.2023

Associate of Arts - General Studies

University of Phoenix
08.2006 - 05.2008

Certificate - Technical & Management Development Course

Senior-level Leadership
Ft Sam Houston, San Antonio
04.2014 - 05.2014

Certificate - Management Development Course

Advanced Leadership
Ft Sam Houston, San Antonio
03.2010 - 05.2010

Skills

113 Badges-Salesforce Trailhead Rangerundefined

Certification

  • Microsoft Word (Microsoft 365 Apps and Office 2019)

Timeline

  • Microsoft Word (Microsoft 365 Apps and Office 2019)
06-2022

Certifications - Software Engineer

LearnKey Workforce Solution
05.2022 - 09.2023

Certification - Salesforce

MERIVIS Salesforce
05.2022 - 06.2022

Owner/Teacher

American Academy of Easy English
02.2018 - Current

Office Manager

United States Army
06.2014 - 08.2017

Certificate - Technical & Management Development Course

Senior-level Leadership
04.2014 - 05.2014

Medical Operations Chief (Platoon Sergeant)

United States Army
05.2010 - 06.2014

Certificate - Management Development Course

Advanced Leadership
03.2010 - 05.2010

Associate of Arts - General Studies

University of Phoenix
08.2006 - 05.2008

Medical Operations Supervisor

United States Army
10.2001 - 02.2010
Stephen Pricer