Stephen Stone
Lynn
Summary
Dynamic Store Manager with a proven track record at Extra Space Storage, driving revenue growth and optimizing occupancy through strategic pricing and local marketing. Skilled in P&L management and team leadership, I excel in enhancing customer relationships and achieving sales goals, fostering a high-performance culture that consistently exceeds expectations.
Overview
16
16
years of professional experience
Work History
Store Manager/Facility Manager
Extra Space Storage
Malden
11.2024 - Current
- Managed full P&L responsibility, optimizing rental income and controlling delinquency to improve NOI performance.
- Led daily operations of high-volume self-storage facility, achieving revenue growth and enhancing customer retention.
- Consistently achieve and exceed sales goals through proactive lead follow-up, rate management, and effective closing strategies.
- Increased occupancy and reduced vacancy through strategic pricing and targeted local marketing initiatives.
- Maintain property standards through routine inspections, vendor coordination, and preventative maintenance oversight.
Store Manager (Promotion)
Savers Thrift Store
Saugus
11.2018 - 11.2024
- Managed full P&L accountability, overseeing payroll, expense control, shrink reduction, and margin optimization to enhance financial performance.
- Directed overall store operations for a high-volume retail thrift location, overseeing sales, production, customer experience, and financial performance.
- Led executive leadership team (Production Manager, Front-End Managers, Supervisors) and 50+ employees, fostering collaboration and driving strategic initiatives.
- Developed and executed action plans addressing underperforming metrics, resulting in improved operational efficiency.
Production Manager (Promotion)
Savers Thrift Store
Saugus
09.2015 - 11.2018
- directed backroom production operations in high-volume thrift retail environment, overseeing donation intake, sorting, pricing, and merchandise flow to optimize workflow.
- managed labor scheduling and payroll to align productivity with budget expectations while ensuring efficient operations.
- monitored operational metrics including pieces processed per labor hour (PPLH), sell-through rates, and inventory turn to identify improvement areas.
Production Supervisor (Promotion)
Savers Thrift Store
Saugus
08.2013 - 09.2015
- Supervised daily production operations in high-volume retail thrift environment, overseeing sorting, pricing, and merchandise flow to sales floor to ensure timely restocking.
- Led and developed production team members to consistently meet daily and weekly processing goals, enhancing workflow and team cohesion.
- Supervised daily production operations to ensure efficient workflow.
- Coordinated team schedules to meet production demands effectively.
- Trained staff on safety protocols and operational procedures.
Donation Ambassador
Savers Thrift Store
Danvers
06.2010 - 08.2013
- Served as first point of contact for donors, providing excellent customer service and fostering a positive donation experience.
- Received, sorted, and processed high volumes of donated goods efficiently in fast-paced retail environment.
Education
High School Diploma -
Lynn English High School
Lynn, MA06-2009
Skills
- Store Operations Oversight
- Retail Transactions Processing
- Cash Register Operation
- Bank Deposit Procedures
- Stock Replenishment
- P&L management
- P&L analysis
- Maximizing Profitability
- Profit Management
- Pricing Strategies
- Revenue growth
- Occupancy optimization
- Sales strategies
- Talent acquisition
- Staff management
- Training and coaching
- Staff training
- Team leadership
- Customer Assistance
- Customer relationship management
- Problem-Solving
- Lease agreements
- Property oversight
- Property tours
- Contract agreements
- Contract agreements
Accomplishments
Savers Presidents Club 2024 (Exceeding Sales Goal and Store Contribution)
Timeline
Store Manager/Facility Manager
Extra Space Storage
11.2024 - Current
Store Manager (Promotion)
Savers Thrift Store
11.2018 - 11.2024
Production Manager (Promotion)
Savers Thrift Store
09.2015 - 11.2018
Production Supervisor (Promotion)
Savers Thrift Store
08.2013 - 09.2015
Donation Ambassador
Savers Thrift Store
06.2010 - 08.2013
High School Diploma -
Lynn English High School