Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Thorley

Hingham

Summary

An innovative and dynamic executive with an outstanding record of leading teams and transforming businesses. Interdisciplinary experience across collaborative leadership, strategic partnership development, and transformational engagement. Strong ability to inspire, influence, and generate followership, with a proven ability to manage teams focused on customer lifetime value.

Overview

28
28
years of professional experience

Work History

SVP, Head of Strategic Customer Program, Americas

SAP America, Inc
01.2025 - Current

Led a team of 80 people, including 70 Managing Partners, across 70 Fortune 200 customers to cultivate deep, strategic partnerships, and deliver sustained customer value through innovation, transformation enablement, and long-term growth acceleration.

  • Managed a $2.8B cloud-focused portfolio enabling cloud transformation with 34 of 72 Strategic Customers adopting RISE with SAP.
  • Achieved 125% of target in 2023, delivering $420M in Cloud Net Bookings; grew Cloud Net Bookings 25% YoY to $500M in 2024
  • Delivered $1.4B in cloud revenue with 36% YoY growth—outpacing SAP’s 25% cloud revenue growth ambition.
  • Successfully piloted the 'Next Level Adoption and Consumption' model in North America in 2024 while exceeding all KPIs.
  • Maintained best-in-class customer renewal rates: 85% in 2024, and 86% in FY23.
  • Instituted formal executive governance across 75% of the strategic portfolio to ensure alignment, value realization, and executive sponsorship.
  • Introduced the 'Vision to Value' engagement framework to guide end-to-end transformation strategy and execution.
  • Championed a performance-based culture, refreshing 40% of talent over three years, and launching a Managing Partner Fellowship program to build future leaders.
  • Designed and implemented a best-in-class competency model to elevate the Managing Partner role and scale the delivery of customer lifetime value.

VP, Head of Consumer Industries, Strategic Customer Program

SAP America
02.2019 - Current
  • Responsible for leading a national team of senior executives and managing partners who drive impact for SAP’s top Consumer Industry multi-national businesses
  • The team’s focus is to bring together the best of SAP technologies, innovation, solutions, services, program delivery, governance, and resources to drive a 'One SAP' vision
  • This vision ensures alignment between SAP and our customer’s corporate strategies
  • In this role, I exercise a collaborative leadership style and maintain a close partnership with line of business heads of development, strategy, and Consumer Industry Advisory teams
  • Responsible for a portfolio of ten strategic accounts accounting for over $700M in revenue under management
  • Consistently exceeded new license sales and service targets over the past three years activating S/4 transformation in nearly all of our accounts
  • Continuing to shift the portfolio from On-premise to the Cloud and gained CVS Health’s commitment to migrate to SAP RISE in 2021
  • Operational Executive Sponsor for seven of our team’s accounts and actively customer facing in the remaining three accounts
  • Achieved Winner’s Circle in 2021

Managing Partner, PepsiCo, Strategic Customer Program

SAP America
03.2016 - 01.2019
  • Served as the general manager for one of SAPs top Consumer Product Goods customers, PepsiCo
  • In this role, I worked with PepsiCo to establish a proactive, strategic, and co-innovative relationship that focused on helping achieve PepsiCo’s strategic objectives; culminating in a 3+ year joint strategy and road map to deliver consistent, predictable and sustainable business outcomes
  • Implemented an effective governance model, ensuring joint alignment and sponsorship across executive management, steering committees, and PMO functions
  • Activating PepsiCo’s Global Transformation program resulted in the largest deal in Q2 2019 recognizing $30M in new software revenue and $15M in new services revenue as part of a $75M four year Flexible License agreement
  • Honored to be awarded with the Global Account Director of the Year in 2017

Global Account Executive, Database & Technology

SAP America
05.2012 - 02.2016
  • Hired to sell SAP HANA to the top strategic accounts in the northeast
  • Rapidly built account plans that focused on customer centric value based roadmaps
  • Developed strong relationships with customers, the core SAP account team, internal value-added resources, and external strategic partners
  • Executed comprehensive account strategies that addressed customer complexity through targeted value propositions
  • Achieved 266% of quota in my first year and attended SAP Winners Circle

Senior Account Executive, Applications Sales, Mid-market

Oracle
05.2006 - 05.2012
  • Responsible for driving sales across the entire Oracle Application portfolio of business applications to net-new midsized companies in Florida territory
  • Consistently exceeded quota, qualifying for Winner’s Circle 2 out of 6 years and achieving my quota each year
  • Achieved the highest SaaS performance in the eastern region in 2010 and 2011
  • Executed a strategic account planning program to leverage internal Oracles resources and external members of the Oracle ecosystem resulting in twenty-two net new logos
  • Developed strong C-level executive relationships with customers across all lines of business

Recruiter, Pharmaceutical Sales

The Bowdoin Group
12.2001 - 05.2006
  • Consultant responsible for business and new client development for this retained and contingency executive search firm specializing in pharmaceutical, medical device, and biotech staffing and human resources
  • Achieved 'Top 4 Billing' status 5 consecutive months including Gold Club recognition for billing in excess of $65,000 per month
  • Led the sales portion of the Pharmaceutical team’s first retained search, and ultimate execution and placement of a several key executive roles
  • Partnered with clients to help develop hiring solutions, job descriptions, employment parameters, and hiring profiles

Captain, Battalion Assistant Operations Officer

United States Army
Fort Hood
10.1999 - 06.2001
  • Selected above peers by the senior Artillery Officer in the battalion to assume this position
  • Developed complex plans to coordinate artillery, aviation, and direct fire assets
  • Synchronized the training readiness of 502 soldiers
  • Directly responsible for equipment valued at $10 million

Captain, Executive Officer

United States Army
09.1998 - 09.1999
  • Responsible for the health, welfare, and combat readiness of 70 soldiers
  • Served as the tactical commander of the Battery during combat operations
  • Directly responsible for the operational readiness and maintenance of 14 tracked and 12 wheeled vehicles valued at over $22 million

Lieutenant, Platoon Leader

United States Army
02.1997 - 08.1998
  • Led a 31-soldier platoon equipped with the most technologically advanced artillery equipment, valued in excess of $8 million
  • Responsible for the delivery of safe, accurate, timely, and lethal massed fires from a three-gun platoon

Education

Bachelor of Science - Chemistry with a Life Science Focus

United States Military Academy
West Point, NY, USA
01.1996

Skills

  • Strategic planning
  • Customer relationship management
  • Performance management
  • Cloud technology
  • Data-driven decision making
  • Executive governance
  • Revenue growth
  • Talent development
  • Team leadership
  • Board collaboration
  • People and culture
  • Business acumen
  • Change management

Timeline

SVP, Head of Strategic Customer Program, Americas

SAP America, Inc
01.2025 - Current

VP, Head of Consumer Industries, Strategic Customer Program

SAP America
02.2019 - Current

Managing Partner, PepsiCo, Strategic Customer Program

SAP America
03.2016 - 01.2019

Global Account Executive, Database & Technology

SAP America
05.2012 - 02.2016

Senior Account Executive, Applications Sales, Mid-market

Oracle
05.2006 - 05.2012

Recruiter, Pharmaceutical Sales

The Bowdoin Group
12.2001 - 05.2006

Captain, Battalion Assistant Operations Officer

United States Army
10.1999 - 06.2001

Captain, Executive Officer

United States Army
09.1998 - 09.1999

Lieutenant, Platoon Leader

United States Army
02.1997 - 08.1998

Bachelor of Science - Chemistry with a Life Science Focus

United States Military Academy
Stephen Thorley