STEPHEN J. LAMSON
Newburyport
Summary
Heavy equipment professional with extensive background in machinery sales, operations and team management. Dedicated to customer satisfaction and building brand loyalty. Strong history establishing culture of positive teamwork, enforcing standards and achieving brand mission while facilitating long-term partnerships with customers and colleagues.
Overview
12
12
years of professional experience
Work History
Regional Sales Manager
Alta Equipment Company
09.2024 - 02.2025
- Expanded market share within the New England region by identifying growth opportunities.
- Developed a successful sales team through coaching, performance management, and ongoing training.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of customers within the territory.
Machine Sales Supervisor - New England Region
Milton CAT
12.2021 - 08.2024
- Tracked attendance of sales representatives, resolved escalated customer complaints and effectively handled multiple projects in fast-paced atmosphere.
- Organized and led staff meetings to share progress, establish goals and provide additional resources to keep team members on target.
- Developed comprehensive training program for new hires and provided informative onboarding materials.
- Worked closely with other departments to promote products and marketing campaigns.
- Managed 15-25 team members by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
Inside Sales Representative
Milton CAT
05.2021 - 12.2021
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Emphasized product features based on analysis of customers' needs.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
Resident Manager
Lincoln Property Company
07.2020 - 05.2021
- Management of resident and prospective resident needs for a 184-unit Class B property.
- Conducting showings of the asset and the management of all marketing and social media accounts for the asset.
- Screening and reviewing resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Directing and analyzing sales and marketing efforts as well as coordinating resident retention efforts to drive customer satisfaction.
- Collecting, recording and depositing monthly rents from over 250 residents.
- Auditing files and reporting any issues requiring follow-up to property manager.
Community Manager
Greystar
10.2019 - 07.2020
- Hired, trained, and coached staff to meet both customer service and financial goals for a 185-unit Class A property.
- Determined rates, prepared and managed budgets, filled vacancies, handled resident relations, and oversaw maintenance duties as well as conducted weekly client meetings to discuss revenue, NOI, expenses, marketing initiatives, and community improvements.
- Negotiated all vendor contracts for the asset.
- Handled all resident logistics, approved leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Collaborated with ownership group during property projects, including interior renovations and construction.
- Inspected building, vacant units and common areas regularly to identify repairs needing immediate attention.
Assistant Community Manager
Greystar
09.2018 - 10.2019
- Management of resident needs to meet both customer service and financial goals for a 182-unit Class B property.
- Handled all resident logistics and effectively scheduled appointments, showings, move-ins and move-outs.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Tasked with accounting, rent collection, resident relations, and invoicing as well as management of property 40B affordable housing program.
- Collaborated with property manager during property projects, including interior renovations and construction.
- Management of all social media accounts and marketing for the asset.
Marketing & Leasing Professional
Greystar
03.2018 - 09.2018
- Management of resident and prospective resident needs for a 182-unit Class B property.
- Conducted showings of the asset, planned events and managed all social media accounts and marketing for the asset.
- Completed in-depth reviews of market conditions and customer preferences for the asset and its features.
- Increased brand awareness by developing technical and non-technical marketing collateral.
- Developed campaigns and specific marketing strategies for prospective residents.
- Organized and executed launch of all social media platforms for the asset.
Marketing & Leasing Professional
Lupoli Companies
04.2017 - 03.2018
- Tasked with the initial and ongoing phases of the lease-up process for a 56-unit boutique loft addition to an already existing loft property consisting of 198 residential units.
- Conducted hardhat tours and generated interest using various marketing techniques as well as extensive use of interpersonal communication skills to guide current and future residents through their application and living experience.
- Conducted research to analyze prospective resident behavior, including preferences, trends and purchasing habits geared towards newly constructed homes and their finishes.
- Created engaging and successful marketing, advertising and website copy.
- Created unique and innovative ideas for product branding and promotion.
Marketing & Leasing Professional
Forest City Enterprises
11.2014 - 03.2017
- Management of resident and prospective resident needs for a 305-unit Class B property.
- Conducted showings with prospective residents and provided wealth of information in regards to assets key features.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and resident outreach programs.
- Collaborated with external vendors to produce and distribute marketing materials.
- Monitored trends in social media, industry and competitive landscape to create new material.
- Planned marketing initiatives and leveraged referral network to promote business development.
Incident Manager
Wayfair
05.2013 - 11.2014
- Assisted various LTL and White Glove shipping carriers throughout North America with incidents that arose during the transit process.
- Maintained excellent working relationships with customers and carriers by efficiently responding to inquiries and complaints concerning orders and shipments through CRM databases.
- Coordinated dispatching of drivers to accomplish daily delivery requirements.
- Managed system support functions to set priorities and service level expectations.
- Liaised between warehouse personnel, carrier and customer to facilitate account and operational needs.
- Monitored and reported on transportation costs and properly filed shipping documents.
Education
Bachelor of Arts - Social Sciences
Suffolk University
Boston, MA05.2013
Skills
- Heavy Equipment Operation
- Heavy Equipment Inspections
- Heavy Equipment Product Demonstrations
- Microsoft & Salesforce CRM
- CAT Parts & Wear Management Software
- Machine Automation & Technology
- Sales Pipeline Management
- Performance Metrics Tracking & Reporting
- Account & Territory Management
- Relationship Selling
- Training & Mentoring
Timeline
Regional Sales Manager
Alta Equipment Company
09.2024 - 02.2025
Machine Sales Supervisor - New England Region
Milton CAT
12.2021 - 08.2024
Inside Sales Representative
Milton CAT
05.2021 - 12.2021
Resident Manager
Lincoln Property Company
07.2020 - 05.2021
Community Manager
Greystar
10.2019 - 07.2020
Assistant Community Manager
Greystar
09.2018 - 10.2019
Marketing & Leasing Professional
Greystar
03.2018 - 09.2018
Marketing & Leasing Professional
Lupoli Companies
04.2017 - 03.2018
Marketing & Leasing Professional
Forest City Enterprises
11.2014 - 03.2017
Incident Manager
Wayfair
05.2013 - 11.2014
Bachelor of Arts - Social Sciences
Suffolk University
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