Stephsnie King

• Assisted in developing strategic plans to enhance organizational effectiveness.
• Collaborated with leadership to identify opportunities for operational improvements.
• Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.

Managed staff of three

Managed Pell Grant, MA State Grant and Insitutional funding programs

Oversight with student loan processing

Compliance with federal, state and institutional regulations

• Developed strategic financial aid policies to enhance student access and affordability.
• Led initiatives to streamline financial aid processes, improving efficiency and reducing processing times.
• Collaborated with departments to ensure compliance with federal regulations and institutional guidelines.
• Mentored staff in best practices for financial aid administration, fostering professional growth and team cohesion.
• Analyzed financial aid data to identify trends, informing policy adjustments and resource allocation decisions.
• Enhanced outreach programs to improve student awareness of available financial aid options and application procedures.
• Implemented training programs for new staff on systems and tools used in financial aid processing.
• Improved customer service standards within the office by developing employee performance goals based on best practices in student support services.
• Managed budgets effectively, maximizing available resources while maintaining fiscal responsibility.
• Maintained compliance with federal and state regulations by regularly reviewing policies and procedures, ensuring continued funding eligibility.
• Provided guidance on student loan repayment options by organizing informational sessions and workshops to educate students on their obligations postgraduation.
• Implemented regular staff development workshops to ensure up-to-date knowledge of financial aid regulations, application processes, and best practices.
• Collaborated with other departments for increased understanding of financial aid policies, leading to a more cohesive student support system.
• Developed comprehensive training programs for staff members, enhancing their knowledge and skills in the administration of financial aid.
• Established effective communication channels between relevant parties involved in the distribution of funds such as the Bursar''s office, Admissions, and students.
• Streamlined financial aid processes by implementing new software and technology, resulting in improved efficiency and accuracy.
• Oversaw timely disbursement of funds to qualified recipients through efficient tracking and processing systems.
• Conducted regular audits of financial aid data to identify discrepancies or inconsistencies, maintaining accuracy across all records.
• Reduced errors in financial aid applications through meticulous review and verification procedures, ensuring accurate awarding of funds.
• Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
• Counseled students and parents about financial aid options and program details.
• Provided financial aid counseling to enrolled and prospective students.
• Reviewed financial aid appeals, issuing secondary and final judgments on award packages.