Steve Palma
Chelsea
Summary
Dedicated professional with a strong focus on supervisory skills and employee development. Experienced in coordinating schedules and training programs, ready to leverage expertise to enhance operational compliance and drive team success.
Overview
8
8
years of professional experience
Work History
Shift Lead
DELTA AIR LINES
Boston
11.2023 - Current
- Supervised daily operations, ensuring safety protocols were consistently followed to maintain a secure work environment.
- Trained new team members on operation standards and procedures.
- Coordinated staff schedules to optimize coverage during peak hours, enhancing service efficiency.
- Collaborated with management to align team performance with company objectives.
- Delegated tasks to employees while monitoring activities and task completion to ensure project deadlines were met.
Store Manager
CVS/caremark
Winthrop
01.2020 - 06.2021
- Collaborated with corporate teams to develop and execute promotional campaigns, enhancing store visibility and sales.
- Recruited, trained and supervised new employees.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Maintained detailed records of employee performance reviews to support development and training initiatives.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Managed payroll processing and employee scheduling to ensure optimal staffing levels and accurate compensation.
Assistant Manager
Walgreens Boots Alliance
Medford
06.2018 - 12.2018
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed inventory levels and organized stock to ensure optimal product availability for customers.
- Collaborated with management to implement promotional activities, increasing customer engagement and sales.
- Trained team members on store policies and procedures to enhance compliance and operational efficiency.
Skills
- Supervisory skills
- Employee training
- Performance evaluation
- Scheduling coordination
- Operational compliance
- Customer relationship management
- Team collaboration
Timeline
Shift Lead
DELTA AIR LINES
11.2023 - Current
Store Manager
CVS/caremark
01.2020 - 06.2021
Assistant Manager
Walgreens Boots Alliance
06.2018 - 12.2018