Steve Pool
Buzzards Bay
Summary
Experienced bartender with a strong background in responsible alcohol service and compliance with state regulations. Demonstrated ability to monitor guest consumption levels while providing excellent customer service and drink recommendations. Proficient in operating POS systems for payment processing and managing inventory of beverage supplies. Established effective communication with team members to ensure smooth bar operations and enhance customer satisfaction.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Bartender
Narrows Crossing Restaurant
Wareham
10.1989 - Current
- Adhered to state regulations regarding serving alcohol responsibly.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Developed good working relationships with fellow employees through effective communication.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Processed payments accurately and efficiently with POS system.
- Provided drink suggestions to customers based on their preferences.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
Bartender
Narrows Crossing Restaurant
Wareham
10.1989 - Current
- Adhered to state regulations regarding serving alcohol responsibly.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Developed good working relationships with fellow employees through effective communication.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Stocked ice bins and coolers as needed throughout shift.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Assisted in setting up the bar for service shift.
- Greeted customers and provided excellent customer service.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Balanced daily registers and generated sales reports for management.
- Upsold customers from shelf to premium brands to help boost sales.
- Poured wine, beer, and cocktails for patrons.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
Education
Bachelor of Science - Economics
University of Vermont
Skills
- Alcohol compliance
- POS operation
- Inventory management
- Mixology techniques
- Payment processing
- Customer service
- Upselling techniques
- Responsible alcohol service
- Clear and effective communication
- Outstanding customer service
- Highly reliable
- Mixology
- Safe serving practices
- Cash register operation
- ABC standards
- Handling difficult customers
- Professional appearance
- Service-oriented mindset
- Customer service expertise
- Strong multitasking
- Courteous
Certification
- I’m TIPS certified
Accomplishments
- I am the inspirational character in ‘Widows Cove’ novel written by Paul Rooney
Timeline
Bartender
Narrows Crossing Restaurant
10.1989 - Current
Bartender
Narrows Crossing Restaurant
10.1989 - Current
Bachelor of Science - Economics
University of Vermont