Steven Brooks
South Easton
Summary
Results-driven Assistant Manager with expertise in customer engagement and team leadership at Shaws Market. Achieved 15% sales growth through strategic initiatives and process improvements. Proficient in retail operations, conflict resolution, and optimizing workflows to enhance customer satisfaction. Strong analytical and decision-making skills drive team performance and productivity.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Shaws Market
02.2022 - Current
- Enhanced daily operations by coordinating schedules and team activities effectively.
- Improved processes through feedback collection and efficiency identification.
- Managed inventory records and assisted with stock management tasks.
- Supported new staff training, fostering a collaborative work culture.
- Streamlined team communication by implementing effective organizational tools.
- Facilitated problem-solving discussions to improve workflow and operational efficiency.
Meat Cutter
Shaws Star Market
02.2022 - 02.2022
- Ensured food safety compliance by adhering to sanitation standards consistently.
- Cut meat with precision using band saws and grinders for optimal results.
- Collaborated with team to maintain stocked, visually appealing meat department.
- Trained new staff on equipment operation and cutting techniques for consistency.
- Provided exceptional customer service, guiding shoppers in meat selection and preparation.
- Educated customers on meat cuts and cooking techniques to enhance their experience.
Apprentice Meat Cutter
Shaws Star Market
12.2021 - 02.2022
- Ensured safety and quality by operating meat cutting equipment effectively.
- Enhanced customer experience by preparing visually appealing meat products for display.
- Trained apprentices on cutting techniques, improving operational efficiency and skill development.
- Maintained cleanliness and organization in meat preparation area through teamwork.
- Monitored inventory levels, assisting with supply orders to prevent shortages.
- Provided personalized service to customers, enhancing satisfaction and loyalty.
Meat Department Clerk
Shaws And Star Market
03.2019 - 12.2021
- Ensured product availability by effectively managing inventory levels and minimizing waste.
- Enhanced customer satisfaction through knowledgeable assistance with meat selection.
- Operated slicing and packaging equipment, adhering to safety and operational guidelines.
- Trained new staff on handling techniques, improving department efficiency and productivity.
- Conducted quality checks on products, ensuring compliance with health regulations.
- Developed promotional displays that increased product visibility and boosted meat department sales.
Produce Clerk
Shaw's Supermarket
03.2014 - 03.2019
- Ensured produce freshness through effective inventory management and quality control.
- Trained staff in proper handling techniques for perishable goods to ensure safety.
- Collaborated with suppliers to maintain diverse stock levels and product quality.
- Executed regular quality checks, promptly removing substandard items from displays.
- Enhanced product visibility and sales through strategic promotional displays.
- Streamlined delivery processes for accurate and timely produce stocking.
Education
High School Diploma -
Oliver Ames High
South Easton, MASkills
- Customer engagement
- Financial transaction processing
- Collaborative team management
- Analytical decision-making
- Time management
- Workload management
- Conflict resolution
- Retail operations
- Project management abilities
- Budgeting and finance
- Adaptability and flexibility
- Customer service and satisfaction
Languages
English
Timeline
Assistant Manager
Shaws Market
02.2022 - Current
Meat Cutter
Shaws Star Market
02.2022 - 02.2022
Apprentice Meat Cutter
Shaws Star Market
12.2021 - 02.2022
Meat Department Clerk
Shaws And Star Market
03.2019 - 12.2021
Produce Clerk
Shaw's Supermarket
03.2014 - 03.2019
High School Diploma -
Oliver Ames High