Steven Dycaj
Boston,MA
Summary
Dynamic IT professional with extensive experience at SkyTerra Technologies, excelling in systems engineering and user authentication management. Proven ability to enhance infrastructure and streamline support processes, leveraging skills in Azure and Active Directory. Strong problem-solver with a commitment to delivering exceptional service and driving operational efficiency.
Overview
3
3
years of professional experience
Work History
System Analyst
SkyTerra Technologies, LLC
11.2024 - Current
- Provide Tier 1 and Tier 2 support for service requests via phone, email, ticketing system, or in-person
- Manage and resolve tickets, including phishing incidents with Mimecast
- Resolve technology issues related to Azure Active Directory, LAN/WAN connectivity, Cisco Meraki networking, Microsoft O365 Office Suite, Windows Desktop OS, macOS, mobile devices, third-party apps (with vendor support), and Microsoft Azure Management Portals
- Test solutions, assist with onboarding, and perform hardware/software setups
- Monitor infrastructure with RMM tools and maintain client dashboards
- Execute legal holds using KQL queries for compliance and investigations
- Deliver updates, escalate complex issues, and meet SLAs
- Participate in 24/7 on-call rotation for critical system support
- Collaborate across teams and enhance skills in Microsoft Azure, Enterprise Identity Management, and third-party apps
Information Technology Specialist
Boston Properties
01.2023 - 05.2023
- Providing Tier 1 and Tier 2 IT support in-person, on the phone, and virtually to approximately 400 Boston-based users
- Imaging/Re-imaging PCs and laptops via Intune and SCCM and installing software based on user's needs
- Managing and documenting work in ServiceNow
- Transitioned approximately 50 users over from VMWare Horizon (Virtual Desktop) to Palo Alto VPN on new Surface Laptop Go's
- Consistent use of Active Directory and Group Policy knowledge and use of numerous other Windows-based IT applications
- Upgrading the security front desks of the many BXP-owned buildings from Windows 7 to Windows 10 in the Boston and New York regions
Information Technology Engineer
The Amaral Group
05.2022 - 09.2022
- Resolving On-Site Client issues
- Answering client inquiries
- Diagnosing technical issues
- Running tests and updating software
- Troubleshooting equipment
Education
Bachelor of Science - Computer Information Systems
Wentworth Institute of Technology
Boston, MA04-2024
High School Diploma -
Boston Latin Academy
Boston, MA06-2019
Skills
- Systems Engineering: Linux/Unix, virtualization expertise
- Networking: Network configuration, troubleshooting
- Active Directory: User authentication management
- Programming & Development: Java, HTML coding
- Database Management: SQL, Oracle proficiency
- Virtualization: VMware, VirtualBox skills
- Azure Virtual Desktop (AVD): Cloud desktop deployment
- Cloud Services: AWS, Azure knowledge
- Business Intelligence & Automation: PowerBI, automation tools
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Timeline
System Analyst
SkyTerra Technologies, LLC
11.2024 - Current
Information Technology Specialist
Boston Properties
01.2023 - 05.2023
Information Technology Engineer
The Amaral Group
05.2022 - 09.2022
Bachelor of Science - Computer Information Systems
Wentworth Institute of Technology
High School Diploma -
Boston Latin Academy
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