Steven Intonti
Chelmsford
Summary
Customer service professional with extensive experience in sales strategies and cash handling. Demonstrated success in inventory management and effective communication, enhancing customer satisfaction and operational efficiency. Skilled in conflict resolution and team leadership to achieve store objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Service Associate
Green Meadows
Fitchburg
02.2025 - Current
- Provided customer service for recreational and medical clients, ensuring satisfaction and retention.
- Executed product recommendations to enhance sales performance and meet client needs.
- Managed cash handling and reception duties with accuracy and professionalism.
Retail Supervisor/Manager
Full Harvest Moonz Inc
Lowell
06.2024 - 02.2025
- Supervised staff to enhance operational efficiency during daily activities.
- Managed store opening and closing procedures alongside cash control measures.
- Delegated tasks effectively within the team to optimize performance.
- Resolved conflicts swiftly to maintain a harmonious work environment.
Supervisor/Lead Budtender
Collective Premium Cannabis
Littleton
02.2022 - 06.2024
- Enhanced customer engagement through tailored product recommendations and sales strategies.
- Conducted inventory checks and reconciled discrepancies regularly.
- Utilized Metrc, Dutchie, and Leaflogix systems for efficient operations.
- Oversaw budtender operations to ensure optimal customer service delivery.
- Managed cash and safe assets to maintain financial accuracy.
- Resolved customer complaints promptly to uphold satisfaction and loyalty.
- Coordinated store closing procedures to guarantee compliance and security.
Meat Clerk
Market Basket
Chelmsford
09.2017 - 02.2022
- Executed department closing procedures to maintain operational efficiency.
- Managed inventory levels to ensure optimal stock availability.
- Rotated products and set up displays to enhance visual merchandising.
Senior Guest Advisor & Guest Advisor
GameStop
Westford/Chelmsford
01.2017 - 12.2018
- Sales, upselling, and membership promotion
- Key holder responsibilities and inventory management
Education
University of Massachusetts Lowell - School of Criminology
University of Massachusetts Lowell
01.2019
High School Diploma -
Innovation Academy Charter School
01.2017
Skills
- Customer service and support
- Effective communication
- Sales strategies
- Cash handling expertise
- Inventory management
- Order fulfillment processes
- Stock management
- Packaging techniques
- Merchandising skills
- Marketing fundamentals
- POS system proficiency
Certification
- Driver’s License
- FEMA Certified
- CPR Certified
Timeline
Guest Service Associate
Green Meadows
02.2025 - Current
Retail Supervisor/Manager
Full Harvest Moonz Inc
06.2024 - 02.2025
Supervisor/Lead Budtender
Collective Premium Cannabis
02.2022 - 06.2024
Meat Clerk
Market Basket
09.2017 - 02.2022
Senior Guest Advisor & Guest Advisor
GameStop
01.2017 - 12.2018
University of Massachusetts Lowell - School of Criminology
University of Massachusetts Lowell
High School Diploma -
Innovation Academy Charter School
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