Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Lepage

Fall River

Summary

Dynamic Car Wash Manager at Viti Mercedes with a proven track record in operations management and staff training. Enhanced customer satisfaction through streamlined processes and effective team guidance. Skilled in sales and marketing, successfully identifying upselling opportunities to boost revenue. Committed to fostering an inclusive work environment and ensuring service excellence.

Overview

23
23
years of professional experience

Work History

Car Wash Manager

Viti Mercedes
02.2020 - Current
  • Established open communication channels between employees and management, fostering an inclusive work environment where concerns could be addressed promptly.
  • Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
  • Provided ongoing guidance to team members on proper techniques for washing various vehicle types, ensuring consistent service quality across all jobs.
  • Analyzed sales trends to identify opportunities for upselling additional services or offering promotional discounts.

2nd Mechanic

Fall River Housing Authority
02.2003 - 02.2014

I traveled to different housing unit to help renters with things around their apartments such as fixing lightbulbs windows painting. Some electrical and plumbing work. general maintenance jobs.

Education

Autobody

Diamond Regional Vocational
Fall River, MA
06-1989

Skills

  • Staff training and development
  • Operations management
  • Sales and marketing
  • Employee scheduling

Timeline

Car Wash Manager

Viti Mercedes
02.2020 - Current

2nd Mechanic

Fall River Housing Authority
02.2003 - 02.2014

Autobody

Diamond Regional Vocational
Steven Lepage