Steven Ly
Quincy
Summary
Driven and results-oriented professional with extensive experience in customer service and sales, notably at CVS Pharmacy. Excelled in building customer relationships and enhancing satisfaction, leading to a significant increase in repeat business. Skilled in cash handling and conflict resolution, demonstrating a proven ability to meet sales goals and improve team productivity. Focused under large pressure, always willing to adapt to new environments.
Overview
4
4
years of professional experience
Work History
Sales Associate
CVS Pharmacy
626 Southern Artery
09.2024 - 03.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Receptionist Assistant
T-style Nails
121 Samoset St, Plymouth MA
03.2021 - 05.2023
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Managed multiple phone lines effectively while remaining composed under pressure during high call volume periods.
- Managed multiple tasks and met time-sensitive deadlines.
- Delivered exceptional customer service by assisting clients in a timely manner, ultimately resulting in improved client retention rates.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Streamlined office operations by organizing files, maintaining databases, and ordering supplies for the reception area.
- Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
- Answered central telephone system and directed calls accordingly.
- Maximized time management skills by prioritizing tasks efficiently based on importance or urgency of completion deadlines.
- Greeted numerous visitors, vendors, and interview candidates.
- Contributed to positive employee morale by assisting colleagues when needed, demonstrating flexibility in adapting to changing priorities or schedules.
- Facilitated smooth workflow by accurately handling data entry tasks and updating client records in a timely manner.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Improved communication within the company by promptly distributing incoming mail and messages to appropriate personnel.
- Assisted with onboarding of new employees.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma - Pediatric Nursing
Quincy Highschool
Quincy, MA06.2026
Skills
- Customer service
- Time management
- Problem-solving skills
- Teamwork and collaboration
- Multi-tasking strength
- Problem-solving
- Listening skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Verbal/written communication
- Flexible schedule
- Cash register operation
- Cash handling accuracy
- Stocking and receiving
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Meeting deadlines
- Professional demeanor
- Retail store operations
- Adapt to diverse groups
- Cleaning techniques
- Guest relations
- Sales training
- Payment processing
- Strategic planning
- Sales development
- Building rapport
- Inventory control
- Policy and procedure adherence
- Product recommendations
- Order processing
- Sales goals attainment
- Relationship selling
- Promotional support
- Self-checkout assistance
- Friendly and outgoing
- Customer engagement
- Verbal and written communication
- Task prioritization
- Client retention strategies
- Positive and professional
Accomplishments
- CPR Certified
- Frequent A student
- 1390 scoring of high school psat
Additional Information
- Fluent in vietnamese
- Volunteered regularly at a nonprofit or community organization
- Made High Honor Roll throughout high school years
- Educated in healthcare setting
- Averages As for each semester
- Always attentive and aware of customers behaviors or emotions.
- Attained license at the beginning of junior year
Timeline
Sales Associate
CVS Pharmacy
09.2024 - 03.2025
Receptionist Assistant
T-style Nails
03.2021 - 05.2023
High School Diploma - Pediatric Nursing
Quincy Highschool