Steven McLean
Security Manager
Woburn
Summary
Qualified Safety and Security Manager with solid background in safety and security management, ensuring compliance with regulations and enhancing workplace safety. Successfully led initiatives that improved security protocols and emergency response plans. Demonstrated strengths in risk assessment and incident investigation.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
Work History
Safety and Security Manager
Marriott
01.2024 - Current
- Promoted a culture of safety and service by resolving guest concerns, integrating safety into performance goals, and maintaining CPR/first aid readiness.
- Conducted risk assessments to identify hazards and potential areas of vulnerability within the organization.
- Improved workplace safety by developing and implementing comprehensive safety policies and procedures.
- Collaborated with local law enforcement agencies to address potential threats and maintain a secure environment for staff and guests.
- Led and mentored security staff, setting performance standards, coaching team members, and ensuring compliance with safety protocols.
Security Manager
Allied Universal
05.2019 - 01.2024
- Directed and managed the Global Security Operations Center (GSOC), with a primary focus on Risk Intelligence, Access Control, and Crisis Management.
- Incorporated Everbridge Visual Command Center and Radar Omega technologies within the GSOC to enhance incident response capabilities.
- Designed and implemented a comprehensive training curriculum for the GSOC, Supervisors, and Patrol Staff, ensuring alignment with security best practices as well as the needs for the company.
- Integrated the GSOC's incident management protocols with Everbridge's mass notification system to enhance overall emergency communication effectiveness.
Security Site Supervisor
Allied Universal
05.2019 - 06.2021
- Company Overview: Allied Universal provides security services and solutions.
- Orchestrated day-to-day operations for the security department, overseeing both patrol officers and the Security Operations Center (SOC).
- Monitored and assessed patrol tours and SOC camera tours to identify areas for improvement and to ensure optimal security coverage.
- Allied Universal provides security services and solutions.
Loss Prevention Manager
Nordstrom
09.2015 - 05.2019
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
- Spearheaded the recruitment and hiring process for a team of uniformed guards and plain-clothed agents, ensuring the selection of qualified and competent personnel.
- Successfully implemented and executed targeted loss prevention strategies in a high-traffic retail store environment, resulting in a notable 20% reduction in shrinkage.
Education
Bachelor of Science - Criminal Justice
University of Massachusetts Lowell
Skills
- Access Control
- Workplace Safety
- Incident Investigation
- Leadership & Team Development
- Crisis Management and Mitigation
- Business Continuity
Timeline
Safety and Security Manager
Marriott
01.2024 - Current
Security Manager
Allied Universal
05.2019 - 01.2024
Security Site Supervisor
Allied Universal
05.2019 - 06.2021
Loss Prevention Manager
Nordstrom
09.2015 - 05.2019
Bachelor of Science - Criminal Justice
University of Massachusetts Lowell