STEVEN SAINVIL
Waltham
Summary
- Dynamic, adaptable, result driven security professional with more than 5 years of customer service experience, 2 years of Supervisor experience, 2 years of Management experience.
- Nichols College Graduate Class of 2019, I have obtained my Bachelor's in Criminal Justice
- Bilingual (English, Creole French)
- Skilled security account management professional with proven track record in fostering client relationships. Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning.
Overview
8
8
years of professional experience
Work History
Case Specialist (Internship)
Waltham District Court
05.2017 - 08.2018
- Provided customer service to attorneys, litigants, and the public in the courthouse
- Assisted the public in filling out forms and applications and responded to routine requests for information concerning cases, scheduling and court procedures
- Entered complaints, petitions, summonses, and warrants given to the court on to a case management system
- Performed general case intake duties, including receiving court papers and documents, determining the general case category, making docket entries, and preparing case file folders
Security Officer
Massachusetts General Hospital
09.2020 - Current
- Patrolled and monitored hospital premises in company vehicle, and foot.
- Participates in assistance with workplace and domestic victims; respond to medical emergencies, when authorized assists in the restraint of problematic patients.
- Investigated thefts, shortages and other complaints involving potential criminal misconduct within hospital setting
- Help de-escalate problematic and mentally ill patients within a hospital setting.
- Monitored CCTV cameras and alarm systems for security breaches.
Supervisor of Operations
Northeast Security Inc
02.2022 - 01.2023
- Worked under Client manager, assisted in day to day security operation needs.
- Supervised security staff and kept employees compliant with company policies and procedures.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Assisted with operation scheduling, and weekly payroll needs.
Account Manager
Northeast Security Inc
01.2023 - Current
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted in-person interviews to seek hiring of new candidates for specific site.
- Submitted documentation for weekly payroll, and enforced company policies.
- Kept team compliant with security protocols and appearance standards.
- Increased client satisfaction by building strong relationships and addressing their security needs promptly.
- Investigated and documented incident reports
- Developed and maintained emergency response manual to promote fast and effective action during emergency situations.
- Generated weekly access reports using security database to send to each client.
Education
Bachelor's - Criminal Justice
Nichols College
Dudley, MA05.2019
Associate of Science - Human Services
Middlesex Community College
Bedford, MA03.2015
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Documentation and reporting
- Staff management
Timeline
Account Manager
Northeast Security Inc
01.2023 - Current
Supervisor of Operations
Northeast Security Inc
02.2022 - 01.2023
Security Officer
Massachusetts General Hospital
09.2020 - Current
Case Specialist (Internship)
Waltham District Court
05.2017 - 08.2018
Bachelor's - Criminal Justice
Nichols College
Associate of Science - Human Services
Middlesex Community College
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