Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Sheets

Lynn

Summary

Dynamic professional with a friendly demeanor and strong customer service skills, honed at O'Reilly Auto Parts. Proven ability to build relationships and enhance customer satisfaction through effective communication and teamwork. Adaptable and skilled in product knowledge, consistently delivering high-quality results while supporting team objectives in fast-paced environments.

Overview

11
11
years of professional experience

Work History

RSS

Recovery Centers of America
01.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

CSR, Sales

O'Reilly Auto Parts
06.2023 - 07.2024
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
  • Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Implemented strategies for upselling and cross-selling, maximizing sales revenue opportunities.
  • Participated in ongoing training programs to stay current on industry trends, products, and best practices.
  • Contributed to team objectives in fast-paced environment.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Laborer

Applied Roofing
04.2020 - 05.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
  • Supported construction projects by assisting with heavy equipment operations and manual labor tasks.

Sandblaster

D.C.I Developers
08.2014 - 01.2020
  • Maintained abrasive blasting equipment and performed minor repairs.
  • Assisted in training new employees on proper sandblasting procedures, ensuring adherence to safety regulations and company policies.
  • Enhanced surface quality by skillfully operating sandblasting equipment on various materials.
  • Ensured optimal equipment performance with regular maintenance, cleaning, and timely repairs.
  • Increased customer satisfaction by consistently delivering high-quality results in a timely manner on all assigned projects.

Education

Bartlett High School
Webster, MA

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Flexible and adaptable
  • Customer service

Timeline

RSS

Recovery Centers of America
01.2025 - Current

CSR, Sales

O'Reilly Auto Parts
06.2023 - 07.2024

Laborer

Applied Roofing
04.2020 - 05.2023

Sandblaster

D.C.I Developers
08.2014 - 01.2020

Bartlett High School

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Steven Sheets