Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Steven Williams

Lynn

Summary

Dynamic Transportation Coordinator with proven expertise at Bridgewell in logistics coordination and team management. Recognized for enhancing safety protocols and training drivers effectively. Adept at conflict resolution and customer service, consistently achieving high satisfaction ratings while ensuring compliance with legal standards. Skilled in data entry and technical troubleshooting, delivering exceptional results.

Overview

11
11
years of professional experience

Work History

Transportation Coordinator

Bridgewell
Peabody
06.2024 - 04.2025
  • Coordinated transportation logistics for multiple shipments across various carriers and modes.
  • Dispatched personnel and vehicles in response to emergency reports via telephone or radio.
  • Oversaw team scheduling and individual assignments to ensure optimal coverage.
  • Maintained compliance with company, legal, and safety standards in transportation operations.
  • Inspected equipment, facilities, and vehicles regularly to ensure safety protocols were met.
  • Provided training on proper loading techniques to guarantee safe handling of goods.
  • Trained drivers on safety protocols, route knowledge, and courier procedures through mentorship.

Passport Associate III

Allied Government Solutions
Boston
08.2022 - 04.2024
  • Prepared passport applications and accepted payments for services rendered.
  • Operated a variety of machinery and tools safely and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.
  • Performed data entry tasks and maintained accurate records.
  • Maintained and operated printing machinery to produce high quality printed materials.

Customer Retention Specialist

Xfinity Comcast
Malden
04.2014 - 02.2021
  • Explained new products and services to customers.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Delivered exceptional customer service by patiently listening to customer concerns or complaints.
  • Persuaded customers to retain services by offering discounts and special promotions on products and services.
  • Implemented IT policies and procedures as needed.
  • Devised incisive workarounds and resolutions for IT-related problems.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.

Education

Associate of Science - Computer Science

Jefferson State Community College
Birmingham, AL
05-2011

High School Diploma -

George Washington Carver High
Birmingham, AL
05-2005

Skills

  • Data entry
  • Logistics coordination
  • Customer service
  • Driver training
  • Communication skills
  • Detail orientation
  • Conflict resolution
  • Transportation planning
  • Technical support
  • Customer relationship management
  • Call center operations
  • Remote Desktop
  • Technical troubleshooting
  • Team management
  • Customer service expert

References

References available upon request.

Timeline

Transportation Coordinator

Bridgewell
06.2024 - 04.2025

Passport Associate III

Allied Government Solutions
08.2022 - 04.2024

Customer Retention Specialist

Xfinity Comcast
04.2014 - 02.2021

Associate of Science - Computer Science

Jefferson State Community College

High School Diploma -

George Washington Carver High

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Steven Williams