Steven A. Wilks
Brockton
Summary
Dynamic recovery support professional with extensive experience at Gandara, excelling in client advocacy and care coordination. Proven track record in crisis intervention and interdisciplinary collaboration, successfully guiding clients through complex recovery journeys. Adept at leveraging community resources to enhance treatment outcomes and foster sustainable independence.
Overview
24
24
years of professional experience
Work History
RECOVERY SUPPORT NAVIGATOR
PROJECT NORTH PROGRAM, GANDARA
Brockton, MA
07.2023 - Current
- Provide one-on-one recovery navigation and peer-based support to clients with substance use and co-occurring disorders
- Understanding the evaluation treatment, recovery support, family support, and overdose prevention resources available in the community
- Assist clients with accessing treatment, housing, employment, transportation, and healthcare resources
- Collaborated with cross-functional teams to enhance service efficiency and effectiveness.
- Navigate complex logistical challenges to optimize program delivery and client support.
- Access treatment and support services, including prescribers for addiction and psychiatric medications
- Manage and connecting short/long term comprehensive care coordination services
- Navigated complex logistical challenges to optimize program delivery and client support.
CO-OCCURRING SUBSTANCE USE DISORDER CASE MANAGER
OFFENDER RE-DIRECTION PROGRAM, GANDARA
Brockton, MA
12.2018 - 07.2023
- Coordinated case management services for individuals in re-direction programs.
- Assessed client needs and developed comprehensive service plans.
- Facilitated communication between clients and support services to enhance outcomes.
- Monitored client progress, adjusting plans as necessary to ensure adherence to goals.
- Provide comprehensive case management services to criminal justice-involved clients with co-occurring mental health and substance use disorder (COD) make the successful transition to independent community living
- Coordinate referrals for substance use treatment, psychiatric care, housing, employment, and social services. Provided critical time intervention case management services that promoted wellness and recovery
- Facilitated group and individual sessions focused on relapse prevention, coping skills, and recovery planning.
- Collaborated with PCCF Reentry staff offering outreach to potential clients
CASE MANAGER
SAFE CORNERS, OLD COLONY YMCA
Brockton, MA
03.2016 - 12.2018
- Coordinated client assessments to identify needs and develop tailored service plans.
- Facilitated communication between clients and service providers for effective care management.
- Monitored client progress and adjusted case plans to promote optimal outcomes.
- Developed and maintained comprehensive documentation of client interactions and services provided.
- Identified and worked directly with at risk gang members to mediate potentially violent situations Built rapport with clients distrustful of institutions by using culturally responsive and lived-experience-informed approaches
- Responded to crisis situations including threats of violence, grief following shootings, and emergency safety concerns
- Work with families informing them of services and resources available to support their socioeconomic disadvantages.
- Maintain participant files while preserving confidentiality; prepare and submit all documentation
CASE MANAGER (INDIVIDUALS IN RECOVERY)
OLD COLONY YMCA MENTAL HEALTH CLINIC
Brockton, MA
01.2016 - 03.2016
- ·Worked with clients to build trust and support them in making realistic goals.
- Provide case management services to individuals in various stages of recovery from substance use disorders
- Helped clients with access to community resources.
- Led groups on substance use issues
SENIOR CASE MANAGER
THRIVE PROGRAM, UNITEDWAY OF GREATER PLYMOUTH COUNTY
Brockton, MA
11.2012 - 12.2015
- Provided support services to at-risk youth, conducted intakes and maintained treatment plans.
- Coordinated appropriate educational and other services based on client needs.
- Supported clients and families to services based on legal mandates.
PROGRAM COORDINATOR
NEIGHBORHOOD LEARNING NETWORK CENTER MARCH 2002 –APRIL 2004
Brockton, MA
03.2002 - 04.2004
- Coordinated program logistics, ensuring timely delivery of resources and services.
- Developed and maintained project schedules to streamline workflow and enhance efficiency.
- Collaborated with stakeholders to assess program needs and implement effective solutions.
- Managed communications between teams, fostering collaboration and information sharing.
- Planned program progress, maintained communication with parents regarding child development.
- Maintained and presented documentation for case management and team meetings.
- Supported families
Education
Master of Science - Social Work
UMass Global
65 Enterprise #150, Aliso Viejo, CA 9265604-2024
Bachelor of Science - Social Work
Bridgewater State University
Bridgewater, MA01-2007
Skills
- Client advocacy
- Interdisciplinary collaboration
- Care coordination
- Active listening
- Documentation and reporting
- Relationship building
- Conflict resolution
- Community resources
- Case planning
- Community outreach
- Crisis intervention
- Treatment Planning
Timeline
RECOVERY SUPPORT NAVIGATOR
PROJECT NORTH PROGRAM, GANDARA
07.2023 - Current
CO-OCCURRING SUBSTANCE USE DISORDER CASE MANAGER
OFFENDER RE-DIRECTION PROGRAM, GANDARA
12.2018 - 07.2023
CASE MANAGER
SAFE CORNERS, OLD COLONY YMCA
03.2016 - 12.2018
CASE MANAGER (INDIVIDUALS IN RECOVERY)
OLD COLONY YMCA MENTAL HEALTH CLINIC
01.2016 - 03.2016
SENIOR CASE MANAGER
THRIVE PROGRAM, UNITEDWAY OF GREATER PLYMOUTH COUNTY
11.2012 - 12.2015
PROGRAM COORDINATOR
NEIGHBORHOOD LEARNING NETWORK CENTER MARCH 2002 –APRIL 2004
03.2002 - 04.2004
Master of Science - Social Work
UMass Global
Bachelor of Science - Social Work
Bridgewater State University