Summary
Overview
Work History
Skills
Timeline
Generic

Steven R. LeBlanc

Northampton,MA

Summary

Restaurant & entertainment manager with over 10 years working experience. Orchestrates optimal resource utilization to handle operational needs. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Dedication to partnering with coworkers to promote engaged, dynamic work culture. Uses independent decision-making skills and sound judgement to positively impact company success. Excels in building and maintaining relationships with a diverse range of vendors and stakeholders in a dynamic, fast-paced environment.

Overview

7
7
years of professional experience

Work History

Bar Chef

Homestead Kitchen & Bar
06.2023 - Current
  • Established positive relationships with vendors, negotiating favorable pricing and delivery terms. Maintained a clean and organized workspace, adhering to strict health and safety guidelines. Managed daily cash handling procedures, ensuring accurate accounting of sales transactions and tips distribution. Increased bar revenue through creative promotions and special events tailored to target clientele. Developed seasonal cocktail menus, incorporating fresh ingredients for unique & bespoke cocktails.

General Manager

Bishop's Lounge
03.2022 - 05.2023
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives. Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures. Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals. Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service. Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations. Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.

Beverage Director

India House Restaurant
10.2021 - 03.2022
  • Developed comprehensive training materials that increased bartender proficiency in both product knowledge and customer service skills. Increased beverage sales by developing and implementing innovative marketing strategies. Created visually appealing displays of premium spirits, enticing customers to try new offerings. Analyzed sales data to identify trends in consumer preferences, guiding future menu development efforts. Optimized bar layout to improve workflow efficiency without compromising aesthetics or functionality. Collaborated with chefs to design food pairings for specialty cocktails, enhancing guest experience. Maintained a clean, safe, and compliant working environment by adhering to industry regulations and company policies. Continuously monitored market trends to remain current on emerging flavors and techniques in the ever-evolving beverage industry.

Bartender

The Green Room
10.2017 - 09.2020
  • Collaborated with other bartenders to create a cohesive team environment and streamline operations for peak hours. Reduced wait times for guests by efficiently managing the queue and expediting orders in a timely manner. Boosted sales of specialty drinks through engaging product demonstrations and tastings. Contributed to an inviting atmosphere by engaging with patrons in conversation while expertly mixing their desired beverages. Managed inventory effectively, reducing waste and ensuring availability of key ingredients at all times. Kept up-to-date with industry trends and developments, attending workshops and seminars to continuously enhance professional knowledge. Elevated guest experience with personalized cocktail recommendations based on their preferences. Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation. Grew returning clientele base through building relationships with regular customers, remembering personal preferences and favorite drinks.

Spirit Master

MGM Springfield
07.2018 - 08.2019
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty. Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction. Negotiated deals with suppliers to secure competitive prices on high-quality products without sacrificing profit margins. Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests. Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service. Networked within the local community to build relationships with other businesses and attract new clientele to the establishment. Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions. Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.

Head Bartender

The Library
11.2016 - 10.2017
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance. Developed a strong rapport with patrons, resulting in repeat business and increased loyalty. Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests. Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions. Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails. Promoted special events through social media platforms, generating buzz around themed nights or guest appearances. Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.

Skills

  • 10 years service experience, covering bar management, restaurant management, and music venue management
  • 6 year military service experience in United States Navy, providing exceptional and proven leadership skills, organizational skills, and problem-solving skills within high-stress environment
  • Excellent professional reputation within food, beverage, and music industries
  • Capable of planning, promoting, and executing large-scale events, utilizing all resources to their optimal potential
  • Excellent interpersonal skills, used to build and maintain strong relationships with staff, vendors, performers, and guests
  • Extensive knowledge of spirits, wines, beers, and ciders, proper storage, and serving techniques
  • Documented success with personally conceptualizing, creating, planning, and executing original beverage programs, menus, and libations
  • Member of United States Bartenders Guild since 2016

Timeline

Bar Chef

Homestead Kitchen & Bar
06.2023 - Current

General Manager

Bishop's Lounge
03.2022 - 05.2023

Beverage Director

India House Restaurant
10.2021 - 03.2022

Spirit Master

MGM Springfield
07.2018 - 08.2019

Bartender

The Green Room
10.2017 - 09.2020

Head Bartender

The Library
11.2016 - 10.2017

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Steven R. LeBlanc