Suelane Ferguson
Springfield
Summary
Proven Office Manager with a track record of enhancing team productivity and streamlining operations at Absolute Motors Inc. Expert in office administration and customer relations, demonstrating exceptional organizational skills and a commitment to maintaining confidentiality. Achieved significant improvements in customer satisfaction and operational efficiency through effective staff management and inventory control.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Developed skills in administration and team coordination within fast-paced office environment, now seeking to transition into new field. Expertise in managing schedules, optimizing office workflows, and ensuring seamless operations. Looking to apply these transferable skills to contribute effectively in different professional capacity.
Overview
9
9
years of professional experience
Work History
Office Manager
Absolute Motors Inc.
02.2019 - 02.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Front End Manager
Walmart (Chicopee)
02.2017 - 02.2019
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Maintained strong customer relations and effective customer service standards.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping, and securit.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Drive Thru Manager
Burger King
01.2016 - 01.2017
- Maintained cleanliness standards of the drive-thru area, ensuring a positive experience for both staff and customers.
- Resolved customer complaints promptly, demonstrating empathy while offering solutions to maintain customer loyalty.
- Improved customer satisfaction by efficiently managing drive-thru operations and timely order delivery.
- Reduced wait times by streamlining the drive-thru process with proper task delegation and communication.
- Conducted regular safety checks of drive-thru equipment, ensuring compliance with company policies and local regulations.
Education
High School Diploma -
MCDI
Springfield Ma08-2001
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Document management
- Clerical support
- Inventory control
- Staff management
- Employee supervision
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager
Absolute Motors Inc.
02.2019 - 02.2025
Front End Manager
Walmart (Chicopee)
02.2017 - 02.2019
Drive Thru Manager
Burger King
01.2016 - 01.2017
High School Diploma -
MCDI
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